Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Elena Bucinovska

Niddrie,Australia

Summary

Proven track record in building strong relationships with direct reports, peers, and supervisors to foster a collaborative and supportive work environment. High levels of emotional intelligence to bring out the best in teams and continuously seek feedback for personal development. Compassionate and encouraging nature combined with experience as a People Excellence Coach will make me a successful Equality, Inclusion, and Belonging Manager.

Overview

13
13
years of professional experience

Work History

People Excellence Coach

Retzos Group (KFC Franchisee)
01.2025 - Current
  • Leading Employees and Line Managers by creating an environment which allows them to realise and develop talents for themselves, peers and direct reports
  • This includes being an advisory in a Customer Service role as the strategic partner to Line Managers in areas such as Organisational Development, Training, Performance Management, Counselling, Workplace Policy, Safety and Coaching Support
  • New Employee Inductions and Orientations, People Excellence Review Development and Wellbeing
  • This role includes becoming both the Employee advocate and the Business Implementer of positive growth and organisational change
  • This role is responsible for ensuring a shared understanding of the business culture, strategy & direction with all Regional and Area Field Managers and key stakeholders
  • To facilitate, mentor and guide key employees to reach their objectives whilst maintaining a safe work environment and to influence cross-functionally at a senior level

Area Coach

Retzos Group (KFC Franchisee)
01.2020 - 12.2023
  • Responsible for the operations of Company restaurants within a designated Area, including the maximisation of sales, profits and efficiencies, implementation of marketing programs, attainment of Company standards for Cleanliness, Hospitality, Accuracy, Maintenance, Product Quality and Speed, Restaurant Operations Compliance, facilities, employment practices, coaching, support and development of management and restaurant team members

People Excellence Coach

Retzos Group (KFC Franchisee)
01.2017 - 01.2020
  • Leading Employees and Line Managers by creating an environment which allows them to realise and develop talents for themselves, peers and direct reports
  • This includes being an advisory in a Customer Service role as the strategic partner to Line Managers in areas such as Organisational Development, Training, Performance Management, Counselling, Workplace Policy, Safety and Coaching Support
  • New Employee Inductions and Orientations, People Excellence Review Development and Wellbeing
  • This role includes becoming both the Employee advocate and the Business Implementer of positive growth and organisational change
  • This role is responsible for ensuring a shared understanding of the business culture, strategy & direction with all Regional and Area Field Managers and key stakeholders
  • To facilitate, mentor and guide key employees to reach their objectives whilst maintaining a safe work environment and to influence cross-functionally at a senior level

Restaurant Operations Compliance Check Specialist

Yum KFC
11.2016 - 08.2017
  • Conducting Restaurant Compliance checks whilst building strong relationships with all stakeholders, specifically engaging with both Franchisees and Area Coaches
  • Providing feedback and coaching on continually improving the business
  • This role has helped further develop my communication skills, and the ability to drive results through influencing with integrity
  • In this role I audited 94 restaurants in Victoria

Food Safety Supervisor

Yum KFC
06.2016 - 11.2016
  • Working with equity and franchise operations in assisting in the Food Safety Significant Process through coaching restaurant teams to close out Food Safety issues enhance/improve operational performance
  • Conducting back to basics re-training for FSS Response Restaurants, reviewing the latest Restaurant Operations Compliance Checks key findings report and provide feedback and best practice sharing
  • Complete Food Safety Skills Assessments on the Management team
  • Review completion of Food Safety Skills Assessments for the restaurant team

Restaurant General Manager

KFC
01.2012 - 01.2016
  • In this role was responsible for the overall responsibility of day to day running of restaurant operations including P&L management, OH&S compliance, recruitment/ training and culture building
  • Managing the restaurant by leading a team of sixty plus staff and consistently achieving Significantly Above Target results
  • As well as achieving Champions Club results two out of the four years in role

Education

Bachelor of Business - Human Resource Management

La Trobe University
01.2015

Skills

  • Effective Time Management
  • Effective Multitasking
  • Effective recruitment and selection
  • Talent identification
  • Staff development
  • Facilitating training
  • Coordinating training
  • Overseeing online learning
  • Conducting analysis
  • Employee stability analysis
  • Training certification analysis
  • Corrective action recommendation
  • Driving culture
  • Interpersonal skills
  • Staff grievance management
  • Transforming
  • Open to Feedback
  • Effective communication
  • Group leadership
  • Personable and friendly

Accomplishments

  • RGM Rookie of the Year 2013
  • National People Excellence Coach of the Year 2018

Timeline

People Excellence Coach

Retzos Group (KFC Franchisee)
01.2025 - Current

Area Coach

Retzos Group (KFC Franchisee)
01.2020 - 12.2023

People Excellence Coach

Retzos Group (KFC Franchisee)
01.2017 - 01.2020

Restaurant Operations Compliance Check Specialist

Yum KFC
11.2016 - 08.2017

Food Safety Supervisor

Yum KFC
06.2016 - 11.2016

Restaurant General Manager

KFC
01.2012 - 01.2016

Bachelor of Business - Human Resource Management

La Trobe University

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Elena Bucinovska