ELENA COSTAS
Summary
Knowledgeable legal administrator with a comprehensive background in commercial litigation. Facilitated seamless office operations by managing files, coordinating schedules, and supporting solicitors with documentation and correspondence. Demonstrated organisational and communication skills to enhance team productivity and ensure regulatory compliance.
Overview
4
4
years of professional experience
Work History
Legal Administrator
ARMA Group
03.2024 - Current
- Collaborated effectively with colleagues across various departments to support the overall success of the legal team.
- Enhanced client relationships through timely communication and accurate case updates.
- Kept up-to-date on case progress by frequently reviewing records and reporting findings to clients and solicitors.
- Provided administrative support to both the solicitors and clients by engaging effective communication skills.
- Actively formed strong client relationships through recurring reporting cycles, telecommunication, and efficiency.
Customer Service Officer
Inner West Council
12.2021 - Current
- Handled point-of-sale transactions, reconciled cash and completed all financial and administrative documentation of daily operations
- Confidently responded to and resolved customer enquiries through various methods such as phone, web, email and face-to-face
- Meticulously generating and entering monthly data including membership retention numbers, checking and organising monthly financial records, and entering merchandise stock
- Generating and sending monthly invoice requisitions for pool bookings and companies
Volunteer Client Intake Officer
Marrickville Legal Centre
01.2024 - 03.2024
- Providing not-for-profit administration tasks to support vulnerable people and solicitors within the legal centre
- Completing client intake and communicating information between clients and solicitors through a multitude of online systems such as Microsoft 360 and CLASS
- Processing enquiries through web forms, phone calls, emails, and in-person communication by inputting client information into the CLASS database to ensure database organization
- Categorising issues of law, placing clients with solicitors and guiding clients to correct departments through communication with the client
Receptionist
Bluefit
01.2021 - 07.2021
- Meticulously handled point-of-sale system transactions including credit, cash, cheque and direct debit payments to ensure seamless and accurate cash flow
- Anticipated customer needs and provided them with high-quality services whilst upholding centre standards and values to ensure customer satisfaction
Education
Bachelor of Forensic Science Bachelor of Laws -
University of Technology Sydney (UTS)
Ultimo, NSW11.2026
Higher School Certificate -
Canterbury Girls High School
12.2021
Certificate II Sport and Recreation -
TAFE NSW
07.2021
Skills
- Office administration
- Document management
- Time management
- Problem-solving
- Reliability
- Organizational skills
- Adaptability and flexibility
Timeline
Legal Administrator
ARMA Group
03.2024 - Current
Volunteer Client Intake Officer
Marrickville Legal Centre
01.2024 - 03.2024
Customer Service Officer
Inner West Council
12.2021 - Current
Receptionist
Bluefit
01.2021 - 07.2021
Bachelor of Forensic Science Bachelor of Laws -
University of Technology Sydney (UTS)
Higher School Certificate -
Canterbury Girls High School
Certificate II Sport and Recreation -
TAFE NSW
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