Elena Domenici

• Calender management - booking in clients
• Putting together marketing appraisals
• Processing agency agreements
• Marketing updates to vendors
• Booking in trades for vendors properties
• Exchange Letters and overseeing exchange contracts from lawyers
• Drafting auction invites and sending out vendor enquiries on properties
• Requesting reviews
• Comparable on properties
• Load contract details and vendor details into Agent box and Rex
• Marketing end of financial year brochure
• Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.

Preparations of presentations, charts, letters & documents

• Provide high standard of secretarial and administrative support
• Support new joiner onboarding including requesting access to multiple internal systems, Shared Drive etc
• Closely monitor and manage complex and highly fluid calendars
• Manage requests from all levels of business and external partners
• Use sound judgement and understand what key priorities are
• Proactively plan and coordinate regular and ad hoc complex stakeholder meetings across multiple time zones
• Build and maintain effective and cooperative business relationships with internal stakeholders and external clients including merchants, financial institutions and other third-party partners
• Oversee logistics for global client study tours, domestic and international travel bookings and event management while anticipating and managing any potential conflicts
• Coordinate, plan and manage administrative logistics for offsite team-building events, and other employee engagement related activities
• Capable and creative thinking required when planning events
• For client meetings ensure the office environment is meeting ready, pre-register incoming guests, oversee room set up including equipment, catering orders, deliveries & set up
• Post meeting, ensure room is clean and reset for other users, clean away catering
• Prepare documents including agendas, emails, letters, presentations, excel spreadsheets, pre-reading material, charts, and documents on behalf of three business leaders
• Embrace new technologies and support Leadership Team members and their teams with adoption
• Work closely with admin teams across organization, this includes the ANZSP business, Asia Pacific, and United States
• Credit card expense management, including travel and entertainment expense reconciliation via Concur, goods and services purchasing via Ariba and timely invoice processing
• Provide administrative assistance for sponsorship agreements.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.

• Process improvement: Build and deliver improved capabilities for the business by analyzing existing processes, investigating gaps and pain-points, identifying and testing solutions, tracking key measures of success, providing training and documenting procedures

Examples:

- Assisting in building a Waivers Repository to keep record and tracking of waivers that are due for renewal

- Liaising with Singapore IT in helping create a program that can be used to register and track all waivers

- Creating a new process guide that our BST team can use to manage and track events that we assist in organizing

• Liaise with cross functional teams globally to discover new technologies and create recommendations
• Take on responsibilities for numerous projects across diverse teams, with emphasis on improving their processes and streamlining workflows
• Overseeing Briefing Documents - Assist international visitors in preparing their briefing documents, coordinate client meetings, and ensure the visit's week is organized for a successful outcome.

• Screening emails and phone calls
• Diary Calendar management
• Expenses
• Recruitment process
• Extensive Minute taking (70% minute taking)
• Extensive Co-ordination of meetings and site visits
• Support Senior Executives as well
• Keep up to date with Managers action items for each meeting
• Arranging interstate travel
• Stationary Orders
• Timesheets to payroll for staff
• General Ad Hoc Duties.

• POs and invoicing (chasing invoices) To cover marketing, FOH, and Commercial Services
• Sponsorship help get this on track ready for a Sponsorship manager
• ELO establishment getting folders etc established on the system
• Prepare various documents for sponsor and partner meetings such as presentation
• Assist with developing responses to PWC audit (administration components)
• Daily Reports and other General Ad hoc Duties for Marketing, Sponsorships and FOH
• Clean contract agreements draw up new sponsorship and partnership agreements
• Assisting with campaigns for Marketing
• General AD Hoc Duties.

• Diary management
• Arranging travel & accommodation for Manager as well as teams
• Organising Road shows for staff
• Assisting with Power Point presentations for meetings
• Invoicing & expense reimbursements
• General ad-hoc duties
• Calendar management
• Assisting With ANZ Hunter Valley Conference Set up new starters with security passes and corporate cards if required
• Creating agendas and arranging off-sites/workshops/educations for both departments as requested
• Answering phone calls for DCM department
• Managing expenses my manager's as well as directors
• Taking minutes
• Stationary orders.

• Diary management
• Arranging travel & accommodation for Manager as well as team in Sydney and Adelaide
• Arranging day packs
• Arranging events for Rams
• Assisting with Power Point presentations for meetings
• Invoicing & expense reimbursements
• General ad-hoc duties
• Relief cover of reception
• Calendar management
• Assisting our Risk Department with their monthly excel spreadsheet
• SLP reporting, Pipeline reporting, Triage reporting and Weekly dashboard reporting for credit operations
• Set up new starters for both departments in the system
• Creating agendas and arranging off-sites/workshops/educations for both departments as requested
• Answering phone calls on behalf of my boss
• Managing expenses my manager and other team staff that have credit cards
• Taking minutes.

• Setting up Accounts
• Sending Service agreements to customers
• Chasing up signatures on service agreement
• Assessing credit worthiness
• Converting quotes in orders
• Managing change of ownership
• Sales support/Administration
• Entering orders against site cancellations
• Managing upgrades from old units to new
• Data entry of sites into our internal systems
• Account management on our larger mother accounts (Pretty girl fashion, McDonalds etc).

• General office assistance
• General filing, photocopying faxing, etc
• Collection, logging and distribution of daily mail
• Provide first line telephone contact
• Typing of company documents as required
• Diary Managment for the MD.

• Business operations field support
• Tracking in APOC systems and clarify for customer details and whether or not there contracts should be renewed
• Work with back-office team for all subcontractor engagements
• Ensure all Engagements are setup in a timely manner to ensure accurate invoicing
• Follow up with client (internal and external) regarding unsigned contracts
• Processing of legal contracts between Microsoft and third-party organisations
• Assist the Services Executive in creating and sending contracts and proposals to customers for signing
• On receipt of signed contracts setup, the Engagements/Projects/Tasks and resume allocation in time recording system (Change point) and communicate the details to the Field and the Services Executives
• Raise Purchase Orders when issuing work orders for Subcontractors
• Working with Subcontractors to ensure a smooth transition of payment
• Working with finance at month end to ensure correct subcontractor accrual
• Interaction with Consultants, Subcontractors and Partners
• Daily interaction with Delivery Managers and Service Executives
• Interaction with ANZ Service Team
• Pivotal role for meeting deadlines with Business Operation Managers, Services Executives and Delivery Managers
• Creating templates and process documents to increase operational efficiencies between operations and sales.

• Diary Management
• Support to the Director and Project Managers (team of 8)
• Arranging travel plans for staff
• Expenses for Director and team with Quick Arrow program
• Appointment settings in Outlook
• Raising Purchase Orders
• Scheduling Project Managers on jobs
• Assigning their timesheets to projects for payment.

• Management of Deutsche Bank travel account
• Answering a busy switch
• Time management-meeting constant deadlines with customers
• Targets of incoming calls on average 60 calls per day per person
• Daily Use of internet systems such as Serko & Amadeus
• Checking Queues-Whether or not tickets have been issued correctly under the right rules depending in the type of airline purchase
• Meeting financial targets as a group for the Deutsche Bank account.
• Provided exceptional customer service at all times, resulting in increased client satisfaction and positive word-of-mouth referrals.
• Managed complex travel arrangements, including flight bookings, accommodations, and transportation logistics.
• Streamlined booking processes for increased efficiency in handling multiple clients simultaneously.