ELENA DURI
Adelaide,Australia
Summary
Results-driven sales and customer engagement professional with experience across licensing, energy, telecommunications, real estate, media, and community sectors. Demonstrated ability to manage relationships, identify opportunities, negotiate outcomes, resolve complex issues, and deliver commercially aligned results. Known for integrity, professionalism, and a consultative, people-centred approach.
Overview
10
10
years of professional experience
Work History
Customer Support Officer
OneMusic Australia
Adelaide, Australia
05.2023 - 09.2025
- Support a diverse customer base across hospitality, retail, fitness, events, and commercial sectors.
- Provide guidance on licensing, pricing, renewals, and compliance obligations.
- Manage inbound and outbound enquiries, maintain accurate records, collaborate with internal teams, and consistently meet performance expectations.
- APRA AMCOS
Resolution Specialist
AGL Energy
Adelaide, Australia
05.2021 - 05.2023
- Delivered tailored resolutions for complex billing and service issues.
- Negotiated payment solutions, de-escalated complaints, supported account transitions, and maintained data accuracy while achieving KPIs.
Inbound Sales Consultant
TSA Group
Adelaide, Australia
11.2020 - 05.2021
- Handled inbound enquiries, identified customer needs, upsold products and services, resolved billing issues, and met sales and service KPIs in a fast-paced environment.
- Telstra Contractor
Secretary / Executive Support
Trivest International Limited
01.2017 - 12.2017
Co-Producer & Television Host
Fiji Broadcasting Corporation
01.2017 - 12.2017
Project Coordinator
Cover Story Limited
01.2017 - 12.2017
Sales Consultant
Harcourts Real Estate
Suva, Fiji
02.2016 - 12.2016
- Conducted prospecting and lead generation, managed client enquiries, facilitated negotiations, and maintained sales records and databases.
Education
Bachelor of Arts - Law
University of The South Pacific
Suva, FijiCompleted Year 12 - Equivalent to SACE Stage 2
Gospel High School
Suva, FijiSkills
- Sales & Relationship Management
- Complaint resolution
- Customer relationship management
- Billing solutions
- Data entry accuracy
- Regulatory compliance
- Client onboarding
- Team collaboration
- Effective communication
- Problem solving
- Time management
- Conflict de-escalation
- Negotiation skills
- Promotional support
- Customer Engagement & Retention
- Lead Generation & Prospecting
- Negotiation & Objection Handling
- Upselling & Renewals
- CRM & Data Accuracy
- KPI & Target Achievement
- Professional Communication
- Positive and professional
- Key stakeholder relationship building
- Call escalation
- Conflict resolution
- Dispute resolution
- Call center operations
- Customer education
- Customer service
References
- Varsha Poynter, Account Manager, OneMusic Australia, varsha.poynter@gmail.com 0450913661
- Charmaine Thompson. Manager, AGL Energy, cwall2@agl.com.au, 0423 423 146
- Josiah Qalovaki, Director, KBC Elevate, josiah.qalovaki@kbc-empower.com, +64 27 620 87
Timeline
Customer Support Officer
OneMusic Australia
05.2023 - 09.2025
Resolution Specialist
AGL Energy
05.2021 - 05.2023
Inbound Sales Consultant
TSA Group
11.2020 - 05.2021
Secretary / Executive Support
Trivest International Limited
01.2017 - 12.2017
Co-Producer & Television Host
Fiji Broadcasting Corporation
01.2017 - 12.2017
Project Coordinator
Cover Story Limited
01.2017 - 12.2017
Sales Consultant
Harcourts Real Estate
02.2016 - 12.2016
Bachelor of Arts - Law
University of The South Pacific
Completed Year 12 - Equivalent to SACE Stage 2
Gospel High School