Elena Fini
Byron Bay,NSW
Summary
Proven leader in product analysis and pricing strategies, with a track record of driving workflow improvements and team performance. Excelled in analytical thinking and team management, enhancing operational efficiency and profitability. Skilled in technical support and problem-solving, consistently achieving company objectives through strategic planning and collaboration.
Overview
18
18
years of professional experience
Work History
Team Leader Product Analyst
TripADeal
02.2022 - Current
- Coordinate product creation and maintenance between the Product Analyst team, communicating with other internal stakeholders to meet production goals.
- Identify system and day-to-day operational improvements within the ecosystem
- Support for business project scoping system and workflow improvements
- Team reports, development and performance review on internal and outsourced staff members
Pricing Manager
A Perfect Stay
12.2020 - 02.2022
- Market, pricing and competition analysis,
- Pricing management within PMS (Newbook) and Channel Manager (Resonline)
- Improved returns by implementing strategies targeted to company objectives
- Clear communication with Sales and Marketing teams to assess profit margins ad implement strategic campaign to ensure KPIs
- Managed Outsourced team
Reservation Manager
A Perfect Stay
11.2016 - 12.2020
- Assisted clients daily providing exceptional customer service and effective problem-solving
- Processed incoming reservations and enquiries and applied up-selling techniques
- Worked together with Marketing team on strategic pricing and marketing campaigns
- Managed a team internal and outsourced staff members
Office Manager
Earth Car Rentals
09.2014 - 09.2016
- Attended enquiries and incoming reservations
- Managed fleet inspections and maintenance calendar
- Data entry and financial records (MYOB)
- Office and staff management
Strata Property Manager
Pro. Gest. SRL
11.2011 - 11.2013
- Fees collection, maintaining thorough, accurate records for internal and regulatory audits
- Handled residents complaints and expedited required maintenance, focusing on a clearly communicating requirements and managing expectations
- Support for budgeting processes
Reservations Manager
Leonardi Hotels
09.2006 - 09.2011
- Worked closely with travel agents and tour operators to process allotment/freesale bookings
- Maintained clear and open communication with front desks agents (17 hotels) to maximize revenue and occupancy
- Processes inbound enquiries focusing on closing sales, handling clients complaints and compensations
Education
Leadership
LEAD Mentoring Program
Beaumont, NSW11.2021
Hospitality Administration And Management
Envirotech Advanced Diploma
Byron Bay, NSW03.2017
Marketing
Envirotech Diploma
Byron Bay, NSW09.2016
Leadership And Management
Envirotech Diploma
Byron Bay, NSW02.2016
Skills
- Quality, Performance and Workflow Improvement
- Work Planning and Prioritization
- Technical Support
- Attention to Detail
- Problem-Solving
- Coaching, Mentoring and Team Management
- Analytical Thinking
- Teamwork and Collaboration
Timeline
Team Leader Product Analyst
TripADeal
02.2022 - Current
Pricing Manager
A Perfect Stay
12.2020 - 02.2022
Reservation Manager
A Perfect Stay
11.2016 - 12.2020
Office Manager
Earth Car Rentals
09.2014 - 09.2016
Strata Property Manager
Pro. Gest. SRL
11.2011 - 11.2013
Reservations Manager
Leonardi Hotels
09.2006 - 09.2011
Leadership
LEAD Mentoring Program
Hospitality Administration And Management
Envirotech Advanced Diploma
Marketing
Envirotech Diploma
Leadership And Management
Envirotech Diploma