- Committed to improving personal fitness through regular participation in golf
Elena Houlihan
Brighton East,VIC
Summary
Dynamic Internet Sales Manager with a proven track record at Bevilles Jewellers, enhancing online sales through strategic digital marketing and exceptional customer service. Skilled in web analytics and problem-solving, I successfully increased repeat business and optimized user experience, driving significant growth in e-commerce performance.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Internet Sales Manager
Bevilles Jewellers
Melbourne, VIC
01.2008 - 12.2014
- Developed and implemented online marketing strategies to enhance brand visibility and drive sales growth.
- Managed e-commerce platform, optimizing user experience and ensuring seamless transaction processes.
- Updated company website with deals and product packages.
- Streamlined order fulfillment process, ensuring timely delivery of products to customers.
- Analyzed sales data to identify underperforming products and adjust inventory levels.
- Improved customer satisfaction by promptly addressing inquiries and concerns via email
- Increased repeat business by developing loyalty program for online customers.
- Increased online sales by implementing effective marketing strategies and optimizing website content.
- Coordinated with IT department to enhance website functionality and user experience.
Customer Sales Assistant
Bevilles Jewellers
Melbourne, VIC
03.1998 - 01.2008
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed sales transactions efficiently, ensuring accurate cash handling and record-keeping.
- Maintained visual merchandising standards to highlight new collections and drive customer interest.
- Collaborated with team members to optimize inventory management and stock replenishment processes.
- Identified opportunities for upselling and cross-selling, contributing to increased average transaction value.
- Built strong relationships with customers, fostering loyalty and repeat business.
Education
Hotel Management And Tourism
University of Sto Tomas
Philippines 03.1986
Skills
- Social media marketing
- Online sales techniques
- Digital marketing
- Website maintenance
- Web analytics
- Email marketing proficiency
- Customer service
- Problem-solving
- Problem-solving abilities
- Attention to detail
- Multitasking
- Excellent communication
- Active listening
- Effective communication
- Decision-making
- Task prioritization
- Customer complaint resolution
Interests
Timeline
Internet Sales Manager
Bevilles Jewellers
01.2008 - 12.2014
Customer Sales Assistant
Bevilles Jewellers
03.1998 - 01.2008
Hotel Management And Tourism
University of Sto Tomas