Elena Hunt
Melbourne,VIC
Summary
Personable, dedicated and multi-skilled Customer Service Representative with experience in both the healthcare and hospitality industry. Solid team player with upbeat, positive attitude and proven experience in establishing and maintaining rapport with clients. Motivated to exceed customer expectations in both service and quality of product. Articulate, enthusiastic and results-oriented with demonstrated passion for continual learning and improvement.
Overview
19
19
years of professional experience
Work History
Communications Officer
St John Ambulance Victoria
Melbourne, VIC
06.2022 - Current
- Dispatch Ambulances to meet Metro Hospital Contracts (including planning for following day).
- Liaising with Hospital Staff, Patients, AV and SJA staff to accurately assess patient requirements to ensure they have appropriate and safe transportation bookings (including confirming patient is within NEPT scope).
- Taking and processing NEPT bookings including CPAV, rebooking when required through AV Portal etc.
- Dispatch CSV Crews to Critical, High, Standard and Repatriation cases (including liaising with VIFM, VicPol and Funeral Directors).
- Supporting crews with clinical resources, escalating when required and providing emotional care.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and monitoring location and status of ambulances and ensuring that appropriate resources were available to meet patient needs.
- Complete KPI and Delay Reporting
- Shortfill (rostering + finding additional resources when required)
- Quoting for private jobs
Patient Transport Officer
St John Ambulance Victoria
Melbourne, VIC
03.2022 - Current
- Experienced in both private and AV shifts, administering First Aid and reassurance.
- Confident taking and recording vital signs, patient histories, medication lists (and when last taken) and providing detailed handovers.
- Provided ambulatory care by transporting patients to, from and within facilities.
- Finding patients that have left the designated waiting area in order to transport them (including enlisting help from facility staff).
- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
- Utilising all resources and equipment available to assist with safe manual handling and patient care.
- Restocked ambulance frequently with necessary medical supplies to appropriate par levels.
Chef
Self Employed / Contractor
Melbourne, Victoria
06.2015 - 02.2021
- Prepared various local and seasonal specialties for individual clients.
- Communicated with customers to understand culinary needs and preferences and adjusted menus and services in response.
- Monitored quality, presentation and quantities of plated food across line.
- Instructed cooks and other workers in preparation, cooking, garnishing and presentation of food
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
- Assessed inventory levels and placed orders to replenish goods before supplies depleted.
- Inspected freezers and refrigerators prior to each shift to check temperature levels and verify proper functionality.
- Supervised preparation of specialty items and customer requests to verify accuracy in production.
- Incorporated customer recommendations and feedback to experiment with new dishes.
- Researched, developed and introduced menu concepts with creation of new recipes.
- Assigned specific duties to employees to maintain productive operation of kitchen and food service.
- Talked to patrons about dietary issues and food allergies to prepare meals meeting individual needs.
- Managed kitchen staff team and assigned various stages of food production.
- Reduced food costs by estimating purchasing needs and buying through approved suppliers.
- Liaised with vendors to purchase optimal recipe ingredients at cost-effective rates.
- Cleaned, sanitized and maintained food storage, preparation and serving areas.
- Checked stock deliveries for safety, quality and quantity.
- Developed nutritious menus and ordered variety of healthy food to change up menu offerings.
- Collaborated with department staff to prepare food items in accordance with recipes and established standards.
- Worked cross-functionally with recipe development, operations and creative teams on implementation of new ingredients, menu timelines and product launches.
- Remained attentive to detail and committed to accurate and thorough responses to expressed culinary and service needs.
Route Relief Driver
Tasty Trucks
Melbourne, Victoria
03.2011 - 11.2019
Food and Beverage Supervisor
Delaware North Catering
Melbourne, Victoria
05.2010 - 12.2010
Sous Chef
The Quarterdeck
Townsville, Queensland
10.2007 - 03.2010
Restaurant Manager
ACCOR Group
Townsville, Queensland
07.2007 - 09.2007
Duty Manager
ALH Group
Townsville, Queensland
08.2006 - 06.2007
Restaurant 2IC
ACCOR Group
Townsville, Queensland
06.2005 - 08.2006
Education
Certificate III NEPT -
St John
Melbourne12.2021
Certificate III Commercial Cookery (Chef) -
Barrier Reef Institute of TAFE
Townsville11.2004
Diploma Hospitality Management -
Barrier Reef Institute of TAFE
Townsville12.2002
High School Diploma -
Kirwan State High School
Townsville12.2000
Skills
- Exceptional customer service
- Adaptive team player
- Multitasking and time management
- Efficient and effective
- Attention to detail
- Genuinely hard and conscientious worker
- Cultural awareness and sensitivity
- Vitals assessments
- Reliability
- Interpersonal Communication
Volunteer Work
2021 - 2023 YWCA Assista Program, a mentorship program that develops and and encourages healthy relationships between adults and 'at risk' youth.
2020 - 2022 Trained and Certified Foster Carer with the Mackillop Group.
2015 - 2020 Dog Foster Carer with Ararat Dog Rescue.
References
Professional
Name: James Hooper
Mobile Phone: 0416237580
Relationship: Former Operations Manager St John Ambulance Vic
Current Role: Clinical Instructor and Assessor St John Ambulance
Name: Ben Taylor
Mobile Phone: 0432089973
Email: taylor.benaj@gmail.com
Role: Clinical Instructor and Assessor St John Ambulance
Peer Reference
Name: Renske Van Deukeren
Mobile Phone: 0431744945
Role: Administration Coordinator St John Ambulance
Personal
Name: Laura Eisentraut
Mobile Phone: 0481 179 114
Timeline
Communications Officer
St John Ambulance Victoria
06.2022 - Current
Patient Transport Officer
St John Ambulance Victoria
03.2022 - Current
Chef
Self Employed / Contractor
06.2015 - 02.2021
Route Relief Driver
Tasty Trucks
03.2011 - 11.2019
Food and Beverage Supervisor
Delaware North Catering
05.2010 - 12.2010
Sous Chef
The Quarterdeck
10.2007 - 03.2010
Restaurant Manager
ACCOR Group
07.2007 - 09.2007
Duty Manager
ALH Group
08.2006 - 06.2007
Restaurant 2IC
ACCOR Group
06.2005 - 08.2006
Certificate III NEPT -
St John
Certificate III Commercial Cookery (Chef) -
Barrier Reef Institute of TAFE
Diploma Hospitality Management -
Barrier Reef Institute of TAFE
High School Diploma -
Kirwan State High School
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