Elena Kolodkina
Summary
I am highly experienced Networks and IT Operations Executive with a strong technical and business skills and impressive track record of more than 15 years of hands-on experience in deployment, operations, assurance, capacity management, vendor management and process and procedure development. I have proven track record of success in leading all phases of technology projects and systems integration while providing both operational support and change management. I have comprehensive understanding of project management best practices, to lead resources in delivering projects on-time and on-budget and in full compliance with contract SLAs. I comfortably communicate with stakeholders at all levels of organisation.
Overview
31
31
years of professional experience
Work History
Network Services Manager
NSW Department of Customer Service
02.2020 - Current
- Implemented necessary controls and procedures to protect information system assets from intentional or inadvertent modification, disclosure or destruction.
- Improved network efficiency by implementing proactive monitoring and maintenance strategies.
- Mentored junior staff members, providing training on networking concepts and troubleshooting techniques.
- Enhanced user satisfaction by promptly addressing and resolving any network-related issues.
Manager, Network Services and Operations
NSW Department of Customer Service
02.2020 - Current
- Responsible for the management of network operations and services for the of whole of government operational telecommunication services.
- The role provides leadership and support whilst overseeing third party service providers in accordance with agreed contracts and service performance levels.
Network Operations Manager
Vividwireless Pty Ltd
12.2005 - 08.2019
- Company Overview: vividwireless was a leading 4G wireless broadband provider. It has transformed the way Australians access Internet, by providing a seriously fast, consistent and reliable wireless broadband service at home, at work or out and about.
- Focus of the role was to efficiently, and with the highest standards of customer service, manage all aspects of Vividwireless infrastructure and systems to support the business objectives of the company.
- Responsibility for assessing and implementing appropriate technical and technology solutions.
- Providing strategic leadership to the technical operations team with full responsibility for the operational budget.
- Manage day to day operations of systems and networks to gain maximum efficiency and effectiveness of the infrastructure performance over various platforms.
- Lead and mentor highly skilled team of system administrators and engineers.
- Set technical team members' individual KPIs to support achievement of company goals.
- Creation and ongoing improvement of scalable operational processes and procedures.
- Deployment of customer facing applications from development into test and production environment on fortnightly schedule.
- Implement and support compliance and security features in line with InfoSec requirements.
- Deliver overall network and systems uptime of 99.95% - this includes Networks and Systems measurements.
- Operate on call roster to deliver 24 x7 level 3 support for the outsourced NMC and Field Operations.
- Set SLAs for internal service delivery and managed service providers.
- Manage outages and critical incidents with timely updates to the management and input to the relevant technical and customer forums.
- Effectively manage Change Management process to eliminate unplanned service outages for internal and external services.
- Corporate IT and Network operational security management.
- Manage external operational relationships with various hardware vendors and carriers.
- Productively communicate with IT Development, Billing, Marketing and Sales teams to evaluate and support new initiatives.
- Vividwireless was a leading 4G wireless broadband provider. It has transformed the way Australians access Internet, by providing a seriously fast, consistent and reliable wireless broadband service at home, at work or out and about.
- Strategic transition of systems and applications form legacy platforms to AWS environment.
- Move of corporate email to O365 platform with no downtime.
- Launch of new wireless Internet LTE home gateway product.
- Managed cross functional teams to achieve launch target.
- Reduced cost of the maintenance contracts with major partners by 15% in FY 2017 by renegotiating contract value based on the projected spend.
- Reduced transmission costs of vividwireless and Unwired networks by $92K by successfully negotiating prices with competing vendors.
- Achieved reduction in the Operational cost of NOC by 15%. This was achieved by process improvement in fault resolution and renegotiating terms of contract with the vendor.
- Developed and implemented all-encompassing Change Process resulting in faster delivery and significant reduction of down time of services to the customer base.
- Implemented disaster recovery strategy for business critical applications and databases.
- Lead contract termination stream of vividwireless ISP closure with minimal financial impact to the project.
- Sourced and engaged vendors for decommissioning of equipment in 3 datacentres nationally as well as in corporate office.
- Participated in data retention and handover strategy by providing infrastructure solution for the handover.
Infrastructure Implementation Manager - project
Ericsson - contract
05.2005 - 12.2005
- Company Overview: Ericsson is the world's leader in mobile and broadband Internet communications, helping to create networks that deliver new services to millions of people. In Australia and New Zealand, Ericsson provides the essential infrastructure for modern communications.
- Focus of the role was to Implement Content, Capacity and Reliability Project to deliver mobile content to the handsets, on time and within specified budget.
- Ericsson is the world's leader in mobile and broadband Internet communications, helping to create networks that deliver new services to millions of people. In Australia and New Zealand, Ericsson provides the essential infrastructure for modern communications.
- Delivery of the project on time and within budget.
- Successful coordination of resources from various technical teams: Network engineers; Developers; Database administrators and device testers to meet project milestones.
- Implementation of the Change Control Process to provide vital communications to the project stakeholders about various stages of project progress.
- Completing build and implementation of the project in the Model (test) environment ahead of project completion date.
Manager Network Operations
QBE Australia -contract
06.2004 - 01.2005
- Company Overview: QBE Insurance Group is Australia's largest international general insurance & reinsurance group and one of the top 25 insurers and reinsurers worldwide.
- As the Manager of Network Operations I was responsible for ensuring high quality delivery of service to QBE IT clients during the period of organisational change.
- I was managing following teams: Network Operations and management, Voice Support.
- Providing an escalation point for internal clients on service delivery issues.
- I was also responsible for ensuring effective management of day to day work load, vendor management, improvement of processes and systems, team management, client liaison and escalations, and working with other areas of QBE IT to deliver high quality service.
- QBE Insurance Group is Australia's largest international general insurance & reinsurance group and one of the top 25 insurers and reinsurers worldwide.
- Successful delivery of the 95% of Design Solutions within Service Level Agreement and within budget.
- Successful resolution of 95% of escalated problems within 24 hours (SLA) by managing HEAT queue.
- Introduced and implemented new Change Management solution into Network Operations team.
- Successfully conducted computer centre and office environment DR test including staff redeployment.
- Successful input in the development of 5 years IT Architecture and roadmap for the implementation of the new products.
- Successfully managed Network Operations budget.
- Implemented number of improvements in day to day tasks resulting in the streamlined operational processes.
Operations and Infrastructure Manager
TIAS Technology Pty Ltd (TIAS)
08.1994 - 03.2004
- Company Overview: TIAS Technology - leading Australian technology company in the travel industry offering e-commerce solutions for distribution and electronic booking of travel products to the retail travel industry.
- As an Operations and Infrastructure manager, my responsibility was to manage day to day operational issues including support of TIAS Help Desk.
- Specific objectives included ensuring minimum downtime on the TIAS network and production systems through on-going day to day planning and scheduling of tasks and activities for the TIAS Operations and Infrastructure teams.
- Ensure sufficient flexibility in the operations area to accommodate frequent changes in the rapidly changing environment using well established Change Implementation process.
- TIAS Technology - leading Australian technology company in the travel industry offering e-commerce solutions for distribution and electronic booking of travel products to the retail travel industry.
- Systems and Network availability annually @ 99.7% reported monthly.
- Reduced co-location cost for the company by consolidating applications onto more powerful hardware.
- Streamlined communication billing process.
- Streamlined deployment process for the new applications and enhancements through use of the change process from development to stage and to production environment.
- Successfully moved TIAS Data Centre facility from Bondi Junction to the City, including all network services supporting the travel agency network.
- Implementation, management and 24x7 support of Consumer Direct Project (CDP) for Air NZ.
Education
Bachelor of Science -
University of Sydney
Self Managing Work Teams
Power Human Resource Development
01.2000
Introduction to Cisco Router Configuration
GEOtrain
01.1999
Administering Microsoft Windows NT
ComTech
01.1999
Hands on TCP/IP Networks
ITT
01.1996
Advanced Data Communications
Housley
01.1986
Skills
- IT and Networks Operational excellence
- Transition from Legacy platforms to the Cloud Environment
- System Integration
- Budgeting
- Contract Management
- Service Quality Assurance
- Relationship Building
- Project Management
- Vendor Management
- Process Improvement
- Customer Advocacy
- Strategic Planning
- SLA Setting Reporting and Adherence
- Business Opportunities Identification
- Customer support
- Network security management
- Data center management
- Incident management
- ITIL framework
- Service level agreements
- Disaster recovery planning
- Network capacity planning
- Problem resolution
- Wireless networking
- Hardware installation
- Network performance monitoring
- Telecommunications
- Patch management
- Load balancing
- Mobile device management
Websites
Timeline
Network Services Manager
NSW Department of Customer Service
02.2020 - Current
Manager, Network Services and Operations
NSW Department of Customer Service
02.2020 - Current
Network Operations Manager
Vividwireless Pty Ltd
12.2005 - 08.2019
Infrastructure Implementation Manager - project
Ericsson - contract
05.2005 - 12.2005
Manager Network Operations
QBE Australia -contract
06.2004 - 01.2005
Operations and Infrastructure Manager
TIAS Technology Pty Ltd (TIAS)
08.1994 - 03.2004
Self Managing Work Teams
Power Human Resource Development
Introduction to Cisco Router Configuration
GEOtrain
Administering Microsoft Windows NT
ComTech
Hands on TCP/IP Networks
ITT
Advanced Data Communications
Housley
Bachelor of Science -
University of Sydney
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