ELENA LANDEIRA MAYORAL

• Managed end-to-end brand and product management for a portfolio of skincare brands.
• Optimized SKU productivity, product lifecycle, and stock management.
• Conducted accurate demand forecasts to align with marketing calendar.
• Managed stock levels by brand, ensuring optimal safety stock and minimizing out-of-stock situations and obsolescence.
• Managed new product integration, upheld ERP system standards.
• Contributed to the development of pricing strategies that supported margin improvement.

Key Achievements:

• Optimized customer experience and visibility by maintaining accurate brand and product pages with consistent updates across digital platforms
• Successfully reduced stock obsolescence by improving forecasting accuracy and optimizing inventory management.
• Optimized onboarding workflows to accelerate product launch cycles.

• Managed the end-to-end stock process, from forecasting and purchase orders to product receipt and data management.
• Developed and executed demand forecasts and managed inbound shipping and stock receipting.
• Coordinated stock adjustments, transfers, and kit assemblies across virtual warehouses.
• Worked closely with the marketing team to ensure alignment of retail pricing and promotional strategies with margin targets.
• Ensured product data accuracy and consistency in ERP, including discontinued products and SKU changes.
• Collaborated with suppliers to resolve order discrepancies and stock issues, maintaining inventory integrity.

Key Achievements:

• Improved inventory turnover and reduced excess stock through optimized stock management and more accurate forecasting, driving cost efficiency.
• Enhanced product visibility across all channels and reduced out-of-stock instances, boosting customer satisfaction and sales performance.
• Ensured data integrity in product master files within ERP, managing new and discontinued products, due dates, and purchase order numbers to maintain operational accuracy.

• Supported the purser in ensuring high standards of safety and security were maintained by all crew members.
• Led and managed resources (time, product, people) to deliver world-class customer service, driving customer loyalty.
• Took responsibility for cabin operations, including crew coordination and customer satisfaction.
• Motivated and mentored crew members, demonstrating behaviors aligned with company mission, vision, and values.
• Briefed and assigned cabin crew roles, ensuring smooth flight operations.
• Managed and supervised crew performance, providing constructive feedback for improvement.
• Administered first aid during medical emergencies.
• Completed flight-related paperwork and wrote reports.

Key Achievements:

• Delivered exceptional service standards that consistently exceeded customer expectations, contributing to enhanced loyalty.
• Ensured operational efficiency and safety, leading to successful flight operations with minimal issues.
• Played a pivotal role in motivating the crew and fostering a positive, high-performance team culture.

• Ensured passenger comfort and safety, providing excellent customer service during flights.
• Handled difficult customer situations with a polite yet firm approach.
• Prepared and served food and drinks, and promoted duty-free sales.
• Conducted safety demonstrations and ensured compliance with emergency procedures.
• Administered first aid when required and completed detailed flight reports, including incident documentation.

• Organized weekly staff rosters for the front desk team, ensuring efficient operations.
• Managed guest complaints and maintained positive public relations to ensure customer satisfaction.
• Coordinated communication between hotel staff and international tour operator representatives.
• Assisted with cash and credit card payments, as well as handling incoming phone calls.
• Managed reservations, cancellations, and no-shows in compliance with company policies.
• Stayed updated on promotions and hotel pricing, maximizing sales opportunities and providing guests with relevant information.
• Delivered exceptional customer service, ensuring guest comfort and satisfaction at all times.
• Professionally handled inquiries via phone, email, and in-person interactions.