Elena Lomelí López
Perth
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
Store Manager
Review
09.2023 - 08.2024
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Regional Sales Director Assistant
Villa Group Cabos
03.2019 - 04.2021
- Guest experience by working along with Hotel managers and concierge.
- Provided accurate forecasts based on comprehensive data analysis which informed decision-making across various departments within the company.
- Delivered exceptional customer service, resulting in increased retention rates, referrals, and repeat business from satisfied clients.
Store Manager
Lululemon Athletica
09.2017 - 02.2019
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Assistant Manager Kids
ZARA (Inditex Australia)
08.2015 - 12.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Opera&ons Supervisor / Visual merchandiser
GrupoAxo (Kate Spade)
03.2014 - 05.2015
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Store Manager
Kate Spade
10.2013 - 02.2014
- Assisted with hiring, training and mentoring new staff members.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Regional Manager
Accessorize
02.2011 - 08.2012
- Established and maintained operational standards for 4 locations.
- Supervised various locations, enforcing high-quality standards of operation.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
Store manager
Massimo Dutti, Inditex
02.2009 - 06.2010
- Staff coaching, Product VM and re-stocking, Inventory control, Sales and customer service, Layout execution
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Assistant store Manager
Massimo Dutti, Inditex
08.2008 - 01.2009
- Management assistance, Cash control, Inventory control, Monitoring sales indicators, Visual merchandising, Sales and personalized customer service
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Administrative Assistant
Ermenegildo Zegna
03.2007 - 06.2008
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
Education
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Training and mentoring
- Team Leadership
- Store Merchandising
Knowledge
80%, True, True
Studies
University of the Valley of Mexico, Psychology, 2007
Timeline
Store Manager
Review
09.2023 - 08.2024
Regional Sales Director Assistant
Villa Group Cabos
03.2019 - 04.2021
Store Manager
Lululemon Athletica
09.2017 - 02.2019
Assistant Manager Kids
ZARA (Inditex Australia)
08.2015 - 12.2016
Opera&ons Supervisor / Visual merchandiser
GrupoAxo (Kate Spade)
03.2014 - 05.2015
Store Manager
Kate Spade
10.2013 - 02.2014
Regional Manager
Accessorize
02.2011 - 08.2012
Store manager
Massimo Dutti, Inditex
02.2009 - 06.2010
Assistant store Manager
Massimo Dutti, Inditex
08.2008 - 01.2009
Administrative Assistant
Ermenegildo Zegna
03.2007 - 06.2008
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