Elena (Elle) Matteo
Findon,SA
Summary
Customer focused professional with over eight years experience delivering accurate information and high quality support in fast paced environments. I bring exceptional communication skills and a very empathetic, calm approach to managing sensitive situations. With a strong guest-first mindset, I ensure every interaction creates a positive and memorable experience.
Overview
24
24
years of professional experience
Work History
Maintenance Manager
SA Plumbing Solutions
Torrensville, SA
01.2018 - Current
- Set and maintain office priorities to meet challenging deadlines
- Scheduling customer appointments
- Processing sale transactions
- Supporting office clerical functions using a range of different software
- Data entry
- Train office professionals on administrative procedures to keep file handling consistent and accurate
- Processing accounts payable and accounts receivable updates to maintain current financial records via MYOB
APS 4 Customer Service Officer
Services Australia
Adelaide, SA
05.2009 - 12.2017
- Providing clear, respectful and accurate information about services, payments, entitlements and how to apply
- Navigating and using operational tools and computer systems to assist with customer enquiries
- Helping and supporting customers who may be experiencing vulnerable circumstances with empathy and professionalism
- Handling sensitive and sometimes complex situations
- Working in high pressure customer contact centres
Mortgage Loan Documentation Processor
EDS
Lockleys, SA
02.2005 - 03.2009
- Operated in the loan approval department
- Basic loan assessments
- Understanding real estate contracts
- Filing sensitive customer information
- Dealing with deadlines
Checkout Operator
Drakes Foodland
Fulham Gardens, SA
11.2001 - 12.2005
- Providing courteous and efficient customer service
- Handling cash, EFTPOS and other payment methods accurately
- Resolving basic customer enquiries or issues
- Following store policies and procedures
Education
Bachelor of Arts - Psychology
University of Adelaide
Adelaide, SA06-2007
High School Diploma -
St Michaels College
Henley Beach12-2005
Skills
- Guest-first customer mindset
- Computer literacy and system navigation
- Managing sensitive and high pressure situations
- Adaptability and resilience
- Empathy and emotional intelligence
- Exceptional verbal and written communication
- Professional presentation and conduct
- Time management and prioritisation
- Cultural awareness
Languages
Italian
Professional
Referee 1
- Maria Cavallaro - 0419 203 918
- Director - SA Plumbing Solutions Pty Ltd
Referee 2
- Barbara Pala - 0413 276 723
- Team Leader - Services Australia
Timeline
Maintenance Manager
SA Plumbing Solutions
01.2018 - Current
APS 4 Customer Service Officer
Services Australia
05.2009 - 12.2017
Mortgage Loan Documentation Processor
EDS
02.2005 - 03.2009
Checkout Operator
Drakes Foodland
11.2001 - 12.2005
Bachelor of Arts - Psychology
University of Adelaide
High School Diploma -
St Michaels College