Elena Mazzoleni
Cairns
Summary
Enthusiastic and professional, willing to take on any task to help organization's mission succeed. Pleasant and reliable hardworking team player offering staff support with a positive team-oriented work ethic as well as responsible, punctual and productive when working independently.
Offering many years of experience in administrative support and customer service with expertise in working in direct contact with clients and people in general, acquired in over 40yrs of work (in Italy first and then in Australia) as employee and as self-employed.
Overview
25
25
years of professional experience
Work History
Administration Clerk
JMSwitchboards
05.2022 - Current
- Promptly receive and forward incoming communications (phone calls, emails, and letters) to appropriate staff.
- Perform weekly Account Receivable Reconciliation (Workbench/MYOB) to facilitate Accounting Department.
- Interact with customers by phone, &/or email, including follow up on outstanding payments or reminder to pay on time to ensure smooth progress of work relation
- Daily Data Entry tasks with diligent attention to detail and verification procedures to guarantee all workshops and Administration activities are up-to-date.
- Maintain confidentiality of sensitive information.
- Perform regular audits of office supplies and proactively addressing potential shortages or inefficiencies in stock management.
- Provide clerical support when required retrieving data and information and present them in clear format for senior management (Word/Pdf/Excel)
- Provide proactive support during business events by organizing materials, help assist attendee and registration processes.
Stocktaker
RGIS
09.2023 - Current
- Demonstrate strong attention to detail while counting items, ensuring minimal errors during stock-taking process.
- Collaborate with team members to achieve timely completion of comprehensive stock audits.
- Maintaining clean and safe working environment by adhering to safety guidelines during all stock-taking activities.
- Able to work efficiently even on long hours shifts
Owner-Partner
A Touch Of Iron
04.2004 - 11.2021
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including bookkeeping, financial reporting, tax preparation and Pay Roll.
- Evaluated suppliers to maintain cost controls and improve operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Owner-Partner
TangoCraze
01.2009 - 01.2023
- Dance Teacher and Performer
- Excel in Student care and tutoring with attention to personal needs and attitudes.
- Focus on Students self-satisfaction, pride and achievements.
- Motivated students to continue their learning process with consistent encouraging and support.
- Implemented marketing strategies to increase brand awareness, attract new students and obtain Performance opportunities.
- Organized and professionally planned personal performances and Dance Workshops in many Festivals and Events in Cairns and Townsville reagion.
Sale and Customer Assistant
Various
01.2001 - 01.2004
- Maintained clean and organized store environment, promoting inviting atmosphere for customers.
- Processed returns and exchanges efficiently, minimizing wait times for customers.
- Handled cash transactions accurately and in full charge of Cash Register and handle premises keys with Open/Close duty & responsibility.
- Assisted customers in locating desired items and offering options, ensuring positive shopping experience.
- Participated in regular inventory checks, assisting with restocking merchandise as needed.
- Educated customers on product features and benefits, guiding them towards informed purchasing decisions.
Freelance Language Teacher
Self-employeed
01.1999 - Current
- Provide instruction and tutoring to students in Elementary & High School and to Adults in speaking and writing Italian language.
- Adapted instructional methods based on individual student needs and preferences, ensuring optimal learning outcomes.
- In Private School, utilized various teaching techniques such as role-playing and group discussions to create engaging classroom experiences that catered to different learning level and to achieve school curriculum requirements.
- Offered Translation and Interpreting Services - in person and/or via phone - for Centrelink, Private Business and Clients.
- Tour Guiding assistance for Italian speaking groups.
Education
DIPLOMA in Secretarial And Accounting
Professional Institute of Commerce
ITALY06.1976
Skills
- Data entry proficiency
- Sound Computer Skills
- Administrative Support
- Cash Handling
- Italian/English fluency
- Customer Service, Relations & Communication
- Attention to Detail
- Professional and mature
- Flexible and Adaptable
- Cultural Sensitivity
Timeline
Stocktaker
RGIS
09.2023 - Current
Administration Clerk
JMSwitchboards
05.2022 - Current
Owner-Partner
TangoCraze
01.2009 - 01.2023
Owner-Partner
A Touch Of Iron
04.2004 - 11.2021
Sale and Customer Assistant
Various
01.2001 - 01.2004
Freelance Language Teacher
Self-employeed
01.1999 - Current
DIPLOMA in Secretarial And Accounting
Professional Institute of Commerce
Similar Profiles
KAI MCCULLAGHKAI MCCULLAGH
Pool Technician at Jim’s Pool CarePool Technician at Jim’s Pool Care
Georgia WoodGeorgia Wood
FIFO Utility Worker at Compass Group AustraliaFIFO Utility Worker at Compass Group Australia
Harrison NewmannHarrison Newmann
Customer Service Cashier at Joe's PizzaCustomer Service Cashier at Joe's Pizza
Tanpreet Kaur AulakhTanpreet Kaur Aulakh
Disability Support Worker at Himalayan Comminity CareDisability Support Worker at Himalayan Comminity Care
Lebogang SerumulaLebogang Serumula
Administration clerk at XVT Engineering ServicesAdministration clerk at XVT Engineering Services