Summary
Overview
Work History
Education
Skills
Timeline
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Elena Moore

Melbourne,VIC

Summary

Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Experienced nursing professional bringing demonstrated clinical expertise, leadership skills and technical knowledge. Proficient in updating charts, monitoring medications and working with multidisciplinary teams to optimize patient care. Quality-driven and efficient with strong interpersonal abilities.

Overview

19
19
years of professional experience

Work History

Associate Nurse Unit Manager

Healthscope
Richmond, Vic
02.2013 - Current
  • Developed strategies to improve patient outcomes through quality improvement initiatives.
  • Communicated with patients with compassion while keeping medical information private.
  • Maintained current knowledge of evidence-based practice guidelines related to nursing care delivery.
  • Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
  • Applied clinical judgment and comprehensive knowledge of facility policies to assist floor nurses with patient care decisions.
  • Reviewed medical charts for accuracy ensuring proper documentation is present according to policy.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Ensured compliance with all applicable laws, regulations, and accreditation standards.
  • Provided direct supervision to nursing staff including hiring, disciplinary action, staff assignments, and performance evaluations.
  • Observed nurse administration of oral and intramuscular medications to patients as prescribed, monitoring responses for adverse reactions.
  • Actively participated in professional organizations relevant to the nurse unit manager role.
  • Explained policies, procedures and services to patients.
  • Evaluated patient needs and preferences to build and update tailored treatment plans.
  • Trained other nurses on patient care and daily tasks, supporting growth and professional development.
  • Served as a mentor for new employees providing guidance on departmental practices and procedures.
  • Received and investigated complaints from families, patients and clinical staff, devising solutions to multifaceted challenges.
  • Collaborated with physicians, other healthcare providers, and administrative personnel to ensure optimal patient care delivery.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Administrative Assistant

The skin and Cancer Foundation
Carlton, VIC
05.2005 - 01.2012
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Responded effectively to sensitive inquiries or complaints.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Scheduled appointments, meetings and events for management staff.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Answered questions from customers regarding products and services offered by the company.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.

Education

Bachelor of Science - Nursing

Victoria University
Saint Albans, VIC
12-2012

Skills

  • Procedure Development
  • Quality Improvement
  • Clinical Leadership
  • Compassionate Care
  • Clinical Documentation
  • Clinical Supervision
  • Staff Coaching and Mentoring
  • Critical Thinking
  • Medical Administration
  • Patient Care
  • Staff Supervision
  • Task Delegation
  • Department Management
  • Staff Leadership
  • Discharge Planning
  • Strong Clinical Judgment
  • Patient Education and Advocacy
  • Staff Development
  • Multitasking and Organization
  • Care Delivery
  • Ward Management

Timeline

Associate Nurse Unit Manager

Healthscope
02.2013 - Current

Administrative Assistant

The skin and Cancer Foundation
05.2005 - 01.2012

Bachelor of Science - Nursing

Victoria University

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Elena Moore