Julia Mackie
Colyton,NSW
Summary
Results-driven Team Leader known for high productivity and efficient task completion. Skilled in strategic planning, conflict resolution, and performance optimization. Excel in leadership, communication, and problem-solving to achieve team goals. Ready to leverage abilities in organization and motivation to drive success in fast-paced environments.
Overview
17
17
years of professional experience
4021
4021
years of post-secondary education
Work History
Team Leader
Lite N Easy
Eastern Creek , NSW
02.2012 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Assisted in recruitment to build team of top performers.
- Oversaw quality control measures, maintaining high standards for all project outputs.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Shift Supervisor
Coles
Erskine Park, NSW
03.2021 - 05.2022
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Answered incoming calls, took messages, and transferred calls to appropriate personnel.
- Communicated clearly with employees regarding job duties, expectations, and policies.
Cashier Team Lead
KFC
Plumpton NSW
04.2009 - 10.2011
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
Education
Certificate III - Retail Management
TAFE
Year 12
Chifley College - Bidwill Campus
Bidwill, NSWSkills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Team Supervision
- Staff Training
- Work Planning and Prioritization
- Coaching and Mentoring
- Documentation And Reporting
- Performance Improvement
- Work Planning
- Goal Setting
- Mentoring
- Leading Team Meetings
- Safety
- Safety processes and procedures
- Team Check-Ins
- SMART goals
- Onboarding and Orientation
- Complaint resolution
- Employee training
- Overseeing daily activities
- Daily workflow improvement
- Mentoring others
- Leadership
- Shift scheduling
- Employee evaluation
- Conflict resolution
Reference LitenEasy
- Joshua Witte- Production Manager
- 0411805927
- Joshua.w@liteneasy.com.au
Reference Coles
- Pauline McVeigh- Production manager
- 0488376553
Timeline
Shift Supervisor
Coles
03.2021 - 05.2022
Team Leader
Lite N Easy
02.2012 - Current
Cashier Team Lead
KFC
04.2009 - 10.2011
Certificate III - Retail Management
TAFE
Year 12
Chifley College - Bidwill Campus