Elena Pauw
Brisbane,QLD
Summary
Talented Administrator successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Self-motivated Customer service/Administrator brings proven leadership, organizational and customer relations skills. Independently solve problems and keep on task to handle diverse business requirements.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Administrator /Accounting Assistant
Delta Echo Papa PTY
08.2020 - Current
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Maintained personnel records and updated internal databases to support document management.
Accounting Assistant
SPARG's Motors
09.2017 - 01.2021
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Used accounting software to prepare weekly and monthly financial reports.
- Completed payroll functions to facilitate accurate and prompt staff payments.
- Transferred data and documents to facilitate system migration and software updates.
Case Manager – Regional Service Delivery
Orewa Service Centre
12.2015 - 06.2017
- Meet with clients and establish needs
- Provide/Support clients with options towards independence
- Engage and set realistic plan for moving forward
- Effectively interview clients in order to establish eligibility for full assistance available to them
- Process assistance in timely manner
- Keep up to speed with Policy changes
- Self-manage work load
Tenancy Reviews Case Manager
Three Kings Community Link
03.2015 - 12.2015
- Issue Tenancy Review letters to inform tenants that they have been selected for the Review process
- Review tenants' eligibility to Social Housing
- Engage and Plan with tenants who voluntarily wish to move to alternative housing
- Support and provide expertise advice to ensure clients are able to afford and sustain alternative housing
- Build rapport with clients and work through any concerns or conflict that may arise
- Proactively engage and follow up with clients' plans and help them overcome barriers and give options
- Outbound calling
- Complete Housing Support Products offered to clients
Customer Service Representative
Waitakere Contact Centre
11.2013 - 02.2015
- Call Management
- Capability Coach
- Booking appropriate appointments depending on situation
- Customer Service
- Updating clients' files with correct information
- Assessing clients' needs and providing solutions by using resources available
- Interviewing clients over the phone to establish eligibility to benefit or other assistance
- Reassessing entitlements
- Advising clients of policies and procedures
- Checking actions and supporting new staff in development
- Have been selected as a Processor to process and reassess benefits based on new information received for AGA and JAR
Executive Administrator
Whitaker Contact Centre
10.2013 - 11.2013
- Secretarial Services (organising meetings, documents, security of confidential information)
- Administrative Management (Processing and administering business reports and returns, equipment maintenance, vehicle maintenance, building repairs, security system)
- Financial Support (monitor monthly budget reports, update budget variance reports, prepare and maintain salary calculator, KEA processing, accounts payable)
- Recruitment
- Leadership and People Development (Manage and Coordinate the activities of the SO)
- Booking Travel for staff and management
Customer Service Representative
Waitakere Contact Centre
08.2011 - 01.2011
- Call Management
- Capability Coach
- Booking appropriate appointments depending on situation
- Customer Service
- Updating clients' files with correct information
- Assessing clients' needs and providing solutions by using resources available
- Interviewing clients over the phone to establish eligibility to benefit or other assistance
- Reassessing entitlements
- Advising clients of policies and procedures
- Checking actions and supporting new staff in development
- Have been selected as a Processor to process and reassess benefits based on new information received for AGA and JAR
Office Coordinator
Infinisea Creations Ltd
12.2009 - 01.2009
- CodaFiling
- Customer Service
- General office duties
Administration Supervisor
Greenlane Christian Centre
09.2006 - 01.2008
- Accounts payable
- PA to Senior Management
- Facility bookings
- Data Entry
- General office duties
- Customer Service
Executive Assistant/Secretary Receptionist
Greenlane Christian Centre
07.2004 - 01.2006
- Administrator's assistant
- Executing tasks for other office staff
- Front line office administration
- Course administrator
- Data Entry
- Customer service
Receptionist
Tamaki Family Health Centre
11.2003 - 01.2004
- Front line office/reception duties
- Booking appointments for Doctor's/Nurses
- Preparing patient files
- Processing payments
Education
Certificate in Bookkeeping - Bookkeeping And XERO
Career Academy
New Zealand2017
Certificates in Office Skills -
Gilligan Business School
NEW ZEALAND2014
Certificates in Medical Secretary -
Stott's Correspondence College
NEW ZEALAND2002
Certificates in Legal Secretary (Theory) -
Crown Institute of Studies
NEW ZEALAND2001
Skills
- Skills Summary
- Great motivator who enjoys taking leadership roles in group
- Able to work well as part of team or independently as required
- Word/Excel/PowerPoint/Email Outlook and Internet
- Payroll and Administration
- Administrative Support
- Verbal and Written Communication
- Relationship Development
- Scheduling
- Continuous Improvements
- Record keeping and File Management
- Office Management
Languages
Russian
Native or Bilingual
Hebrew
Elementary
Timeline
Administrator /Accounting Assistant
Delta Echo Papa PTY
08.2020 - Current
Accounting Assistant
SPARG's Motors
09.2017 - 01.2021
Case Manager – Regional Service Delivery
Orewa Service Centre
12.2015 - 06.2017
Tenancy Reviews Case Manager
Three Kings Community Link
03.2015 - 12.2015
Customer Service Representative
Waitakere Contact Centre
11.2013 - 02.2015
Executive Administrator
Whitaker Contact Centre
10.2013 - 11.2013
Customer Service Representative
Waitakere Contact Centre
08.2011 - 01.2011
Office Coordinator
Infinisea Creations Ltd
12.2009 - 01.2009
Administration Supervisor
Greenlane Christian Centre
09.2006 - 01.2008
Executive Assistant/Secretary Receptionist
Greenlane Christian Centre
07.2004 - 01.2006
Receptionist
Tamaki Family Health Centre
11.2003 - 01.2004
Certificate in Bookkeeping - Bookkeeping And XERO
Career Academy
Certificates in Office Skills -
Gilligan Business School
Certificates in Medical Secretary -
Stott's Correspondence College
Certificates in Legal Secretary (Theory) -
Crown Institute of Studies
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