Elena Ragat
5 Copper St. Port Wakefield SA ,Adelaide
Summary
Energetically leveraged technical troubleshooting and customer service skills at Teleperformance Philippines, enhancing user experience through effective problem-solving. Excelled in quality assurance roles, driving process improvements and product excellence. Demonstrated attention to detail and empathy, significantly improving customer satisfaction and operational standards.
Overview
31
31
years of professional experience
Work History
Technical Support Representative
Teleperformance Philippines
11.2022 - 02.2023
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Production Operator
Amkor Technology Philippines, Inc.
09.1997 - 04.2006
- Monitored machinery to identify concerns, make corrections, or report complex problems.
- Used equipment properly to avoid workplace hazards or injuries.
- Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
- Set up and adjusted machines for day-to-day operations.
Quality Assurance Inspector
Read-Rite Philippines, Inc.
07.1995 - 07.1996
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Communicated with production team members about quality issues.
- Used calipers and micrometer measuring instruments.
Quality Assurance Inspector
Yumark Pacific Philippines, Inc.
09.1991 - 02.1992
- Communicated with production team members about quality issues.
- Maintained accurate records of inspection findings, facilitating data-driven decision-making for process improvements.
- Kept detailed records of quality and imperfect products.
- Identified where product issues were coming from and rectified issues.
- Influenced positive change within the organization by driving a culture focused on high-quality products and services.
- Removed imperfect products from shipment line.
- Compared colors, shapes, textures and grades of products and materials with color charts, templates, or samples to verify conformance to standards.
Education
Bachelor Of Arts In Physical Therapy - Rehabilitation Science
University of Perpetual Help
Laguna, PhilippinesSkills
- Technical Troubleshooting
- Technical Support
- Product Troubleshooting
- Remote Support
- Customer Service
- Friendly and Patient
- Customer Communication and Empathy
- Attention to Detail
- Support Services
Timeline
Technical Support Representative
Teleperformance Philippines
11.2022 - 02.2023
Production Operator
Amkor Technology Philippines, Inc.
09.1997 - 04.2006
Quality Assurance Inspector
Read-Rite Philippines, Inc.
07.1995 - 07.1996
Quality Assurance Inspector
Yumark Pacific Philippines, Inc.
09.1991 - 02.1992
Bachelor Of Arts In Physical Therapy - Rehabilitation Science
University of Perpetual Help
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