Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Elena Ruggiero

Hectorville,SA

Summary

Dynamic Operations Assistant with a proven track record at Shoal Group Pty Ltd, excelling in administrative support, and meticulous data management. Known for strong attention to detail and problem-solving abilities, I consistently enhanced workflow efficiency and client satisfaction while fostering effective teamwork. Committed to delivering high-quality results in fast-paced environments. I am hard-working, enthusiastic, and a highly disciplined team player with strong organizational skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Operations Assistant

Shoal Group Pty Ltd
Adelaide, SA
06.2023 - Current
  • Provided administrative support with accurate document preparation and data entry.
  • Input data into spreadsheets and databases.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Supported financial operations by processing invoices and payments for accounts receivable.
  • Managed day-to-day department operations with effective workflow coordination.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Assisted the operations manager with the planning of routine operations and special projects.
  • Assisted in the recruitment process, organizing interviews, and onboarding new staff to accelerate their integration into the team.
  • Coordinated logistics for internal events, leading to successful team-building exercises and meetings.
  • Assisted coworkers and staff members with special tasks on a daily basis.
  • Recorded new hires, transfers, terminations, changes in job classifications, and maintained staff members' CVs and merit increases to main human resources files.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained an inventory of office supplies and placed orders.
  • Answered and managed incoming and outgoing calls, while recording accurate messages for distribution to office staff.
  • Coordinated and booked airfare, hotel, and ground transportation, and prepared an itinerary to facilitate successful trips.
  • Managed travel budgets and expenses, maintaining financial records for accurate reporting and analysis.
  • Processed travel expenses and reimbursements for all team members.

National Accounts Support

LUCID Consulting Australia
Adelaide, SA
02.2020 - 06.2023
  • Consistently met strict deadlines for invoice processing.
  • Facilitated interdepartmental communication regarding invoicing issues, fostering collaboration toward swift resolution.
  • Supported accounts receivable efforts by diligently following up on overdue invoices.
  • Reduced errors in invoicing through meticulous review and cross-checking of data.
  • Collaborated with the sales team to ensure accurate and timely billing for all clients.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment while working from home.
  • Interacted with customers to resolve billing disputes, and respond to inquiries.
  • Proven ability to learn quickly, and adapt to new situations.
  • Verified the accuracy of billing data and corrected discrepancies.

Administration Assistant & Receptionist

GREENHILL Engineers
Adelaide, SA
08.2018 - 02.2020
  • Answered a multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
  • Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
  • Facilitated the employee onboarding experience by coordinating orientation sessions and completing the necessary paperwork efficiently.
  • Executed a record filing system to improve document organization and management.
  • Entering proposals, projects, and project budgets to Workbench.
  • Project reports and running monthly management reports for invoicing.
  • Variations and PCRs.
  • Invoicing and Outstanding Debtors.
  • Managing preferred subcontractor insurances.
  • Project Manager support: typing minutes, printing and binding contracts, preparing consultancy and sub-consultant agreements, and scanning and filing.

Client Services Professional & Project Support

Rapid Global
Adelaide, SA
06.2014 - 08.2018
  • Consistently achieved high client retention rates through exceptional customer service, and proactive account management.
  • Provide high-level service to clients and contractors via phone and email.
  • Help identify system errors and report them to the technology team through Jira.
  • Collate daily reports and stats from the system.
  • Provide assistance with Client Service team member queries, and other departments.
  • Manage phone queues.
  • Maintained up-to-date knowledge of product and service changes.
  • Sought ways to improve processes and services provided.

Skills

  • Strong attention to detail
  • Problem-solving abilities
  • Professional, mature, and highly motivated
  • Positive attitude
  • Administrative background
  • Excellent communication
  • Customer and administrative support
  • Time management
  • Teamwork and collaboration
  • Multitasking abilities
  • Strong work ethic
  • Reliability
  • Invoice processing
  • Data entry

Certification

  • Australian Institute of Management - Coaching and Mentoring Course 2016
  • Australian Institute of Management – Training Fundamentals, 2016
  • NV1 clearance
  • SA Driver's License

Timeline

Operations Assistant

Shoal Group Pty Ltd
06.2023 - Current

National Accounts Support

LUCID Consulting Australia
02.2020 - 06.2023

Administration Assistant & Receptionist

GREENHILL Engineers
08.2018 - 02.2020

Client Services Professional & Project Support

Rapid Global
06.2014 - 08.2018

Similar Profiles

CREATE PROFILE
Elena Ruggiero