Elena Singh
Hornsby Heights
Summary
Reliable and passionate Associate Brand Manager with experience in marketing, sales and customer service, looking to secure a full time role at Sephora as a Retail Assistant.
My previous experience in a customer facing environment has enabled me to develop excellent interpersonal and communication skills. Building strong customer relationships and collaborating within a team is something I am very enthusiastic about.
I am obsessed with all things beauty, it has always been a keen interest of mine! Learning about new products and techniques is something I love to do in my spare time.
I'm always across all of the latest trends and I have a good understanding of products and how to use them - from makeup, skincare, haircare and everything in between.
Continually learning and increasing my knowledge in the beauty sector is very important to me, and I believe that working at Sephora would positively contribute to this.
I will be available to work full time, including late night Thursdays and weekends.
Overview
7
7
years of professional experience
Work History
Associate Brand Manager
Key Pharmaceuticals Pty Ltd
04.2024 - Current
- Created brand awareness by developing and implementing strategic marketing campaigns
- Collaborated with cross-functional teams to develop and launch new products successfully
- Conducted regular competitor analyses to stay ahead of industry trends and maintain a cutting-edge approach to marketing initiatives
- Enhanced product visibility with innovative in-store promotions and eye-catching displays
- Analyzed customer feedback and market trends to make informed decisions about product and brand messaging
- Researched and identified new opportunities for product and brand development
- Oversaw preparation and approval of marketing copy, images, videos, emails, and other collateral
- Created and managed social media campaigns to increase brand engagement
Key Account Associate
Key Pharmaceuticals Pty Ltd
08.2021 - 04.2024
- Managed multiple client accounts, maintaining a high level of organization and attention to detail
- Managed online digital marketing initiatives – (Chemist Warehouse, Amazon & SKUvantage)
- Developed strong relationships with clients through consistent communication and proactive problemsolving
- Maintained detailed documentation using SkuVantage, Nexus and GS1
- Collaborated with cross-functional teams to ensure successful project completion and timely delivery of client deliverables
- Answered customer emails, chats and telephone calls to respond to questions, provide details, and resolve concerns
- Strengthened relationships with key clients by effectively managing accounts and addressing concerns in a timely manner
Customer Service Assistant
Key Pharmaceuticals Pty Ltd
01.2019 - 08.2021
- Processed orders accurately and efficiently, ensuring timely delivery of products to customers
- Increased customer satisfaction by providing exceptional administrative support and resolving issues efficiently
- Liaising with customers regarding stock availability, delivery ETA’s on purchase orders and general queries on products
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally
- Ensured smooth day-to-day operations by efficiently managing email correspondence and phone calls
- Enhanced office efficiency by organizing and maintaining digital and physical filing systems
- Entered data into various computer systems accurately using Macola Software
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail
Office Assistant/Receptionist
Kraneworx Vertical Management Pty Ltd
11.2017 - 07.2018
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents
- Prepared and edited documents to produce precise, accurate and professional communication
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing
- Confirmed appointments, communicated with clients, and updated client records
- Resolved customer problems and complaints
Education
Bachelor of Commerce - Marketing
Australian Catholic University
12.2022
Year 12 HSC -
St Leo's Catholic College
10.2017
Skills
- Strong verbal communication skills
- Excellent collaboration & teamwork skills
- Efficient & organised
- High level of attention to detail
- Quick learner
- Multitasker
- Strong problem-solving abilities
- Reliable
- Time management abilities
- Sales/Customer expertise
Timeline
Associate Brand Manager
Key Pharmaceuticals Pty Ltd
04.2024 - Current
Key Account Associate
Key Pharmaceuticals Pty Ltd
08.2021 - 04.2024
Customer Service Assistant
Key Pharmaceuticals Pty Ltd
01.2019 - 08.2021
Office Assistant/Receptionist
Kraneworx Vertical Management Pty Ltd
11.2017 - 07.2018
Year 12 HSC -
St Leo's Catholic College
Bachelor of Commerce - Marketing
Australian Catholic University
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