Elena Sobottka
Perth,WA
Summary
Talented multitasker and experienced customer consultant with over 8 years of experience in customer service, good prioritization, planning and conflict resolution skills with passion for customer support.
Excellent reputation for resolving problems and improving customer satisfaction.
Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Civeo
Perth, WA
04.2024 - 08.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Administrative Assistant
Sodexo Food Service
Perth
10.2023 - 04.2024
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Utility Worker
Sodexo Services
Perth, WA
02.2022 - 10.2023
- Housekeeping
- Kitchen hand
- Shop Assistant/Barista
Restaurant Waitress
Island Brew House Restaurant
Perth, WA, Australia
12.2021 - 01.2022
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste
- Explained menu items and suggested appropriate options for food allergy concerns
- Managed to satisfy every customer through explicit knowledge about menu
Cattle Farm Worker
Wernadinga Station, AR&JT
Burketown, QLD
06.2021 - 11.2021
- Cattle station with more than 25000 cattle
- Managed feed and inventory of facility
- Rotated cattle between grazing areas to provide enough access to food
Cattle Farm Worker
CSM Rural Contracting, Miranda Downs Station
Normanton, QLD, Australia
05.2020 - 06.2021
- Cattle station with 55,000 head of cattle
- Rotated cattle on horses between grazing areas to provide enough access to food
- Managed feed and inventory of facilities
Customer Service Representative
Victorias Basement
Sydney, NSW, Australia
11.2020 - 04.2021
- Sold and exchanged items
- Answered phone calls, unpacked and sorted deliveries.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
Assistant Racehorse Trainer
Lucas Bloodstock Thoroughbred Services
09.2020 - 10.2020
- Prepared horses for specific competitions or tasks
- Assisted vet and treated minor injuries
- Managed feeding, rugging and general stable procedures, communicating issues or significant maintenance requirements to management when necessary
Hostel Receptionist
Brisbane Backpacker Hostel
08.2020 - 09.2020
- Answered central telephone system and directed calls accordingly
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Collaborated with team members to handle guest requirements from check-in through check-out
Farm Hand
Organic Banana Farm
06.2020 - 08.2020
- Transported and loaded harvested items into delivery trucks
- Designated organic Bananas with red wax to meet standards
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
Cattle Farm Worker
James Conroy’s cattle station
Julia Creek, QLD, Australia
04.2020 - 06.2020
- Rotated animals on horse’s, between grazing areas to provide enough access to food
- Inspected machinery, building, pens, yards and fences for optimal efficiency and integrity
- Dipped or bathed animals with appropriate applications to control parasites
Assistant Racehorse Trainer
Erinvale Thoroughbreds racing stable
Geelong, VIC, Australia
03.2020 - 04.2020
- Prepared horses for specific competitions or tasks
- Managed feeding, rugging and general stable procedures, communicating issues or significant maintenance requirements to management when necessary
- Created Connection with Yearlings and trained them through walking calmly next to them
Restaurant Waitress
Zikrayat Lebanese Cuisine
Melbourne, VIC
11.2019 - 03.2020
- Arranged and prepared tables for customers to offer memorable experiences to guests
- Explained menu items and suggested appropriate options for food allergy concerns.
- Completed credit payments via card processing systems.
Customer Service Representative
OTTO Online Shop
Bochum, Germany, Germany
08.2018 - 09.2019
- Improved existing abilities for teamwork, building strong professional relationships and data entry
- Answered product and service questions, suggesting other offerings to attract potential customers
- Educated customers about billing, payment processing and support policies and procedures
Retail Sales Representative
Fair Ever
Bochum, Germany
04.2016 - 04.2019
- Increased sales by offering advice on purchases and promoting additional products
- Recommended merchandise to customers based on needs and preferences
- Helped customers complete purchases, locate items and join reward programs.
Nightclub Bartender
Nightclub
Bochum, Germany
09.2014 - 07.2016
- Tracked bar stock levels and promptly replenished low materials to prevent shortages
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Cashier
SUBWAY®Restaurants
Bottrop, Germany, Germany
09.2012 - 11.2012
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Reviewed new promotions and monitored price changes
- Collected and authorized payments of guests
Education
Bachelor of Arts - social work
University Duisburg-Essen
Essen, Germany05.2019
High School Diploma -
Hibernia-school
Herne, Germany07.2013
Skills
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Team-Oriented and Cooperative
- Customer Service and Assistance
- Efficient Data Entry
Timeline
Administrative Assistant
Civeo
04.2024 - 08.2024
Administrative Assistant
Sodexo Food Service
10.2023 - 04.2024
Utility Worker
Sodexo Services
02.2022 - 10.2023
Restaurant Waitress
Island Brew House Restaurant
12.2021 - 01.2022
Cattle Farm Worker
Wernadinga Station, AR&JT
06.2021 - 11.2021
Customer Service Representative
Victorias Basement
11.2020 - 04.2021
Assistant Racehorse Trainer
Lucas Bloodstock Thoroughbred Services
09.2020 - 10.2020
Hostel Receptionist
Brisbane Backpacker Hostel
08.2020 - 09.2020
Farm Hand
Organic Banana Farm
06.2020 - 08.2020
Cattle Farm Worker
CSM Rural Contracting, Miranda Downs Station
05.2020 - 06.2021
Cattle Farm Worker
James Conroy’s cattle station
04.2020 - 06.2020
Assistant Racehorse Trainer
Erinvale Thoroughbreds racing stable
03.2020 - 04.2020
Restaurant Waitress
Zikrayat Lebanese Cuisine
11.2019 - 03.2020
Customer Service Representative
OTTO Online Shop
08.2018 - 09.2019
Retail Sales Representative
Fair Ever
04.2016 - 04.2019
Nightclub Bartender
Nightclub
09.2014 - 07.2016
Cashier
SUBWAY®Restaurants
09.2012 - 11.2012
Bachelor of Arts - social work
University Duisburg-Essen
High School Diploma -
Hibernia-school