Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Elena Timu

Elena Timu

Parkwood,QLD

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Representative

Splosh Australia Pty Ltd
06.2014 - 06.2018
  • Managed around 300+ client accounts
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
  • Attended trade shows to represent company products, generate leads, and network with potential clients.
  • Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients face-to-face.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Office Manager

Splosh Australia Pty Ltd
12.2011 - 06.2014
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
  • Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
  • Aided in recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into our team dynamic.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organised workplace culture.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.

Education

High School Diploma -

Southport State High School
Southport, Gold Coast
11.2010

Skills

  • Business Development
  • Competitor research
  • Customer Retention
  • Revenue Generation
  • Sales closing
  • Strategic Planning
  • Relationship Building
  • Territory Management
  • Performance Improvement
  • Complex Problem-Solving
  • Territory Growth
  • Scheduling

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Certification

  • Certificate II in Business BSB20107

Timeline

Sales Representative

Splosh Australia Pty Ltd
06.2014 - 06.2018

Office Manager

Splosh Australia Pty Ltd
12.2011 - 06.2014

High School Diploma -

Southport State High School

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Elena Timu