Elena Tsilimantou
Newport,VIC
Summary
I am a dedicated Educator and Retail Assistant, determined to enhance learning environments and customer satisfaction. At Greek Orthodox Community School of Hobsons Bay, I implement effective classroom management and lesson planning, boosting engagement. I am fluent in Greek therefore I create an authentic experience for students, adept in conflict resolution, and skilled in leveraging classroom technology. I consistently deliver positive outcomes and foster strong relationships with all students, parents and customers. I successfully assist customers through the phone when they inquire about our merchandise leaving them satisfied and happy.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Active Audiology
08.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Educator
Greek Orthodox Community School of Hobsons Bay
01.2024 - Current
- Built relationships and communicated with parents to provide best learning environment for children.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Sustained compassion and understanding whilst considering student's feelings and behaviours.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
Retail Assistant
Coles Supermarket
02.2022 - Current
- Used POS system to process sales, returns, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
Retail Sales Assistant
Myer Melbourne
09.2021 - 12.2021
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Built strong relationships with customers, resulting in repeat business and referrals.
Education
Bachelor of Arts - Psychology
Monash University
Melbourne, VIC10.2027
High School Diploma -
Footscray High Schoool
Footscray, VIC10.2023
Skills
- Greek Fluency
- Classroom Management
- Lesson Planning
- Conflict Resolution
- Classroom Technology
- Patience and Empathy
- POS System Operation
- Multitasking Abilities
- Team Collaboration
- Organizational Skills
Languages
Greek
Native or Bilingual
English
Native or Bilingual
Timeline
Administrative Assistant
Active Audiology
08.2024 - Current
Educator
Greek Orthodox Community School of Hobsons Bay
01.2024 - Current
Retail Assistant
Coles Supermarket
02.2022 - Current
Retail Sales Assistant
Myer Melbourne
09.2021 - 12.2021
Bachelor of Arts - Psychology
Monash University
High School Diploma -
Footscray High Schoool
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