Elena Valtorta
Mount Lawley
Summary
Highly adaptable and detail-oriented professional pursuing an MBA. Extensive experience in office management, hospitality, and FIFO operations. Skill set includes proficiency in administrative tasks, invoicing, customer service, and team leadership. Excels at multitasking in dynamic environments, utilizing excellent organizational and problem-solving skills. Fluent in Italian and English, with strong proficiency in Spanish. Seeking opportunities in a fast-paced and collaborative work environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Manager
Dekra Italia
10.2024 - 02.2025
- Managed day-to-day office operations, ensuring efficiency and organization
- Oversaw administrative tasks, including document management and scheduling
- Provided support to management and staff to optimize productivity
- Coordinated communication between departments and external stakeholders
Waitress & Bar Attendant
Acqua e Sale
02.2024 - 09.2024
- Provided excellent customer service in a high-paced hospitality environment
- Managed bar operations, including preparing and serving beverages
- Assisted with table service, ensuring a positive dining experience for guests
- Handled cash and electronic payments with accuracy and efficiency
Office Manager & Invoicing Officer
Intertek Maddington
09.2023 - 09.2024
- Managed the full invoicing process, ensuring accuracy and timely payments
- Maintained financial records and assisted in budgeting processes
- Coordinated office operations, including scheduling meetings and handling correspondence
- Provided administrative support to management, optimizing workflow and efficiency
- Acted as a point of contact for clients and vendors, ensuring smooth communication
FIFO Utility (Receptionist, Barista, Housekeeper, Cashier)
Corestaff
11.2021 - 08.2023
- Worked across various roles in FIFO mining camps, ensuring smooth operations
- Receptionist: Managed front desk operations, handled bookings, and assisted staff and guests
- Barista: Prepared and served coffee and other beverages to FIFO workers
- Housekeeper: Maintained cleanliness in accommodations and communal areas
- Cashier: Processed transactions at site canteens, handling cash and electronic payments
Waitress Supervisor
The Aarli
04.2021 - 11.2021
- Supervised front-of-house operations, ensuring smooth service during peak hours
- Trained and mentored new waitstaff to maintain high service standards
- Managed customer inquiries and complaints, ensuring a positive dining experience
- Assisted in coordinating reservations and seating arrangements
Bartender & Waitress
Penneshaw Hotel
07.2020 - 03.2021
- Prepared and served alcoholic and non-alcoholic beverages, ensuring compliance with RSA regulations
- Took customer orders and delivered meals in a timely and professional manner
- Maintained cleanliness and stock levels at the bar and service areas
- Assisted in closing duties, including cash handling and daily reconciliations
Education
Master of Business Administration -
Kaplan Business School
Perth, WABachelor's Degree - Intercultural Communication
University of Milano-Bicocca
01.2018
Skills
- Office Administration
- Customer Service
- Hospitality Management
- Barista
- Time Management
- Organization
- Multitasking
- High-Pressure Environments
Certification
- Responsible Service of Alcohol (RSA)
- Food Handling Certificate
Languages
English
Full Professional
Italian
Native or Bilingual
Spanish
Professional Working
Timeline
Office Manager
Dekra Italia
10.2024 - 02.2025
Waitress & Bar Attendant
Acqua e Sale
02.2024 - 09.2024
Office Manager & Invoicing Officer
Intertek Maddington
09.2023 - 09.2024
FIFO Utility (Receptionist, Barista, Housekeeper, Cashier)
Corestaff
11.2021 - 08.2023
Waitress Supervisor
The Aarli
04.2021 - 11.2021
Bartender & Waitress
Penneshaw Hotel
07.2020 - 03.2021
Bachelor's Degree - Intercultural Communication
University of Milano-Bicocca
- Responsible Service of Alcohol (RSA)
- Food Handling Certificate
Master of Business Administration -
Kaplan Business School
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