Elena Enciso
Sydney,NSW
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
Work History
Waitrees and Housekeeper
RAC Monkey Mia Dolphin Resort
Monkey Mia WA
02.2025 - 11.2025
- Provided exceptional customer service in fast-paced dining environment.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Supervised daily housekeeping operations ensuring high standards of cleanliness and organization.
- Collaborated with maintenance team to report repairs and improve facility conditions.
Hospitality Runner /Assistant Backstage Manager
Novotel Madrid Center
Madrid
12.2023 - 12.2024
- Delivered prompt and efficient service to guests, enhancing overall experience.
- Collaborated with kitchen staff to ensure timely food delivery during peak hours.
- Maintained cleanliness and organization of work areas, adhering to health standards.
- Assisted in training new staff on operational procedures and customer service protocols.
Event Staff /Event Services Assistant
WiZink Center
Madrid
01.2021 - 11.2023
- Support daily festival operations including VIP check-in, wristband distribution, and backstage access control.
- Assisted VIP guests and artists’ teams with logistics and schedule coordination.
- Helped with stage changes, lounge setup, and general event organization.
- Collaborated with security, production, and catering teams.
Catering Services Assistant
La Quinta Event Catering
Madrid
03.2019 - 04.2021
- Assisted in preparation and setup of catering events, ensuring all food items were properly arranged and presented.
- Collaborated with team to maintain cleanliness and organization of catering equipment and supplies during events.
- Led pre-event meetings to establish roles and responsibilities, ensuring seamless execution of catering services.
Education
Physiotherapy
Universidad Complutense De Madrid
Madrid, Spain06-2019
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
- Decision-making
Languages
English
Full Professional
Spanish
Native or Bilingual
French
Elementary
Timeline
Waitrees and Housekeeper
RAC Monkey Mia Dolphin Resort
02.2025 - 11.2025
Hospitality Runner /Assistant Backstage Manager
Novotel Madrid Center
12.2023 - 12.2024
Event Staff /Event Services Assistant
WiZink Center
01.2021 - 11.2023
Catering Services Assistant
La Quinta Event Catering
03.2019 - 04.2021
Physiotherapy
Universidad Complutense De Madrid
ADDITIONAL INFORMATION
- Australian Driver License: own vehicle.
-Police Check.
-Available to work weekends and public holidays.
-Immediate start.