Elena Serra
Toowong
Summary
Dynamic Property Manager with extensive experience, excelling in tenant relations. Proven track record in enhancing safety through proactive maintenance and effective communication. Will go above and beyond in ensuring positive relationship with Body Corporate Management and Committee. Skilled in trust account management, ensuring financial accuracy while fostering positive landlord-tenant relationships. Committed to delivering exceptional property management services.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Defects Rectification Manager
38 High Street Management
10.2023 - Current
- Obtained relevant quotes and collated invoices.
- Created an extensive knowledge of the building and its facets.
- Built a relationship with contractors.
- Communicated with Body Corporate Committee on matters pertaining to the building.
Property Manager
38 High Street Managment
11.2016 - Current
- Continually Achieve higher rental returns than outside agents.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Detailed Entry Condition reporting completed to ensure properties remain in good condition.
- Completed Exit reports and walk-throughs with tenants to identify required repairs.
- Ensured timely completion of routine property inspections, maintaining a high level of safety and compliance with regulations.
Building Manager
38 High Street Management
11.2016 - Current
- Inspected grounds and facilities to identify necessary repairs.
- Managed operations, maintenance and improvement of properties.
- Interacted with Body Corporate on a range of issues and proactive measures.
- Enhanced security measures through the installation of surveillance cameras and access control systems.
- Provide quarterly Building Manager's Report to Body Corporate.
Resident Letting Agent
38 High Street Management
03.2020 - 03.2026
- Trust account management including daily banking, arrears and End-of-Month accounts.
Education
Bachelor of Mass Communication -
Queensland University of Technology
Brisbane, QLD12-2019
Skills
- Tenant relations
- Property inspections
- Trust account management
- Communication skills
- Property management expertise
- Maintenance coordination
- Skilled multi-tasker
- Defect Management
Certification
Resident Letting Agent Licence - 4100900 Expiring March 2026
Timeline
Defects Rectification Manager
38 High Street Management
10.2023 - Current
Resident Letting Agent
38 High Street Management
03.2020 - 03.2026
Property Manager
38 High Street Managment
11.2016 - Current
Building Manager
38 High Street Management
11.2016 - Current
Bachelor of Mass Communication -
Queensland University of Technology
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