Eleni Abera
Melbourne,VIC
Summary
I’m a customer service professional who genuinely enjoys connecting with people and helping them find exactly what their pets need. At Petstock Essendon, I’ve built strong relationships by listening carefully and offering advice that truly makes a difference. I take pride in boosting sales through thoughtful recommendations while keeping the store welcoming and well-organized. I work confidently with my team, stay calm under pressure, and focus on making sure every customer leaves satisfied and eager to return.
Overview
4
4
years of professional experience
Work History
Senior Retail Assistant
Petstock Essendon
Essendon , VIC
03.2024 - 07.2025
- Provided friendly and helpful customer service, assisting pet owners with product selection, and answering questions to meet their pets’ needs.
- Maintained store presentation by organizing merchandise, rotating stock, and keeping the store clean, tidy, and safe.
- Processed cash, EFTPOS, gift card, and loyalty program transactions using the point-of-sale system with accuracy and efficiency.
- Worked with team members to manage stock levels, restock shelves, and participate in stocktakes to ensure that products were always available.
- Offered advice on pet care, including nutrition, grooming, training, and health products, to help customers make informed choices.
- Handled customer concerns promptly and professionally, aiming to resolve issues, and encourage return visits.
- Monitored stock levels, reported discrepancies, and supported promotional activities to help meet sales goals.
Food & Beverage Attendant
Novotel Hotel
Melbourne CBD, VIC
07.2021 - 08.2024
- Delivered warm, attentive service to hotel guests, creating a welcoming, and memorable dining experience.
- Efficiently took and processed orders with accuracy, guiding guests through the menu, and promoting daily specials to increase sales.
- Maintained impeccable table presentation and dining area cleanliness in line with hospitality and hygiene standards.
- Coordinated seamlessly with kitchen staff to ensure meals were delivered promptly and to guests' specifications.
- Accurately handled cash, EFTPOS, and room charge transactions through the hotel POS system.
- Resolved guest concerns quickly and professionally, turning challenges into positive experiences, and encouraging repeat visits.
- Built a strong rapport with regular patrons, fostering loyalty through genuine and friendly interactions.
- Supported colleagues during peak service periods, ensuring smooth workflow and consistent service quality.
Café Supervisor
Saigon Café by Jenny
South Yarra , VIC
03.2023 - 03.2024
- Supervised daily café operations, maintaining smooth and efficient service during high-volume, peak periods.
- Trained, mentored, and supported new staff in service standards, menu knowledge, and operational procedures to maintain consistency and quality.
- Managed inventory by tracking stock levels, ordering supplies, and ensuring product freshness to reduce waste.
- Created and coordinated staff rosters to optimize coverage, improve efficiency, and control labor costs.
- Enforced health, safety, and food hygiene regulations in all food-handling and preparation areas.
- Addressed and resolved customer concerns quickly and professionally to ensure a positive dining experience.
- Led regular team meetings to strengthen communication, teamwork, and staff engagement.
- Implemented operational improvements that streamlined workflow and enhanced service delivery.
Education
Bachelor of Marketing - Marketing
Royal Melbourne Institute of Technology
Melbourne, VIC11-2022
Skills
- Customer service
- Communication skills
- Problem solving
- Team collaboration
- Point of sale (POS) operation
- Cash handling
- Product knowledge
- Upselling and cross-selling
- Inventory management
- Time management
- Conflict resolution
- Attention to detail
- Health and safety compliance
- Adaptability
- Workflow management
Languages
English
Professional
Timeline
Senior Retail Assistant
Petstock Essendon
03.2024 - 07.2025
Café Supervisor
Saigon Café by Jenny
03.2023 - 03.2024
Food & Beverage Attendant
Novotel Hotel
07.2021 - 08.2024
Bachelor of Marketing - Marketing
Royal Melbourne Institute of Technology
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