Eleni Andreucci

• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all customers.
• Processed transactions accurately while maintaining a high level of customer service.
• Increased sales by building strong customer relationships and providing excellent service.
• Helped customers locate products and checked store system for merchandise at other sites.

• Developed strong working relationships with colleagues, contributing to a positive work environment.
• Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
• Aided colleagues, managers, and customers through regular communication and assistance.
• I helped customers & patients with any general enquiries regarding C-pap, Bi-pap, Oxygen or mobility enquiries.
• I assisted with any data entries and book / reschedule appointments daily. I work alongside our consultants to support them in making our clients comfortable and happy.

• I was blessed to become a Mother to the most beautiful babies that I am so greatful to have. I took maternity leave at the start of 2018. I had a second child in 2019. From managing a household, looking after two beautiful angels, to multi- tasking throughout every tasks, becoming a parent has taught me many skills and rewarded me with fantastic joys, love and happiness. Although my best most favorite job of all is being a mother, I was now ready to start a new career in the working field with the view of a long-term role working for a great company and being apart of a great team.

• Answered incoming calls, directing clients to individuals addressing specific needs.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Handled complaints and questions, and re-directed calls to other team members.
• Worked alongside the Accounts department to assist in processing all invoicing, both Accounts Payable and Accounts Receivable.
• In charge of all travel , booked accommodation and flights for staff.
• Received and sorted out daily mail
• I maintained security by following procedures and monitor a logbook.

• This job gave me extensive experience using customer service skills as well as building my communication and managerial skills with staff and customers. I had the pleasure to create high end fashion by styling, cutting & coloring, and making customers feel great. My biggest achievement and something I’m most proud of was winning the IHS Hair Dressing Awards 1st place for “Junior expression” at such a young age.

Working in this environment taught me how to deliver the customers high expectations, how to perform under pressure, how to create the perfect result and an enjoyable experience.