Eleni Kalimnios
Oakleigh
Summary
Dynamic leader with proven success to adept in enhancing customer satisfaction and exceeding sales targets. Skilled in problem-solving and excellent communication, fostering team collaboration and customer loyalty. Demonstrates flexibility and a positive attitude under pressure, achieving notable achievements in a high-stress environment.
Overview
13
13
years of professional experience
Work History
Manager of Beauty Clinic
Brow Ink and Co
10.2019 - 11.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Assisted customers with prompt and polite support in-person and via telephone.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
Sales Manager
Soma Lasers
10.2016 - 02.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Front Office Manager
Beautyologist
02.2012 - 06.2016
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
Education
AABTH Accredited Therapist - Beauty
Diploma of Beauty Therapy
Hobart, TAS2006
Bachelor Of Commerce - Marketing
University of Tasmania
TAS2004
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Excellent communication
- Dependable and responsible
- Flexible and adaptable
- Calm under pressure
Timeline
Manager of Beauty Clinic
Brow Ink and Co
10.2019 - 11.2024
Sales Manager
Soma Lasers
10.2016 - 02.2019
Front Office Manager
Beautyologist
02.2012 - 06.2016
AABTH Accredited Therapist - Beauty
Diploma of Beauty Therapy
Bachelor Of Commerce - Marketing
University of Tasmania
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