Eleni Nicholas
Sydney,Australia
Summary
Proactive and caring worker backed by years of experience combined with communication strengths and good observational skills.
Overview
4
4
years of professional experience
Work History
High School Tutor
First Education
01.2023 - Current
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Responded to email and telephone requests to provide students with specific information.
- Taught students remotely using online video chat platform and other delivery channels.
- Developed student confidence through positive reinforcement strategies.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Retail Sales Assistant
Lovisa
11.2022 - 04.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Increased sales by offering advice on purchases and promoting additional products.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Logged reports, expenses, receipts, and sales in company database.
Customer Service Representative
KFC
05.2020 - 07.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Laws -
UNSW
Bachelor of Media -
UNSW
Skills
- Training Materials
- Systems Evaluation
- Strong Communication and Interpersonal Skills
- Positive and Motivated
- Team Cooperation
- Proven ability to work well in challenging environments
- Punctual
- Social Perceptiveness
- Time Management
Timeline
High School Tutor
First Education
01.2023 - Current
Retail Sales Assistant
Lovisa
11.2022 - 04.2023
Customer Service Representative
KFC
05.2020 - 07.2022
Bachelor of Laws -
UNSW
Bachelor of Media -
UNSW