Eleni Paschalis
Preston,Australia
Summary
Customer Service Professional with strong focus on delivering exceptional customer experiences and resolving issues effectively. Skilled in communication, problem-solving, and building lasting relationships. Highly adaptable, team-oriented, with positive attitude.
Overview
25
25
years of professional experience
Work History
Customer Service Agent
Swissport Australis
10.2022 - 04.2024
- Check In Agent for Japan Airlines
- TAC (Turn Around Coordinator) driving & aligning aero-bridge with precision to aircraft doors to meet all safety requirements, plan, supervise and control the turnaround activities for customer airlines to achieve a safe, secure and on-time departure.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure positive resolutions to maintain brand reputation.
- Demonstrate empathy in handling difficult situations, fostering trust and loyalty among customers.
- Physically capable of handling passenger baggage and navigating wheelchairs as required.
- Helping large volume of customers every day with positive attitude and focus on customer satisfaction.
- Organizing staff with aircraft passenger arrivals/departures requesting special services
Customer Service/Accounts
Brunswick Exhaust Centre & Stallion Automotive
04.2000 - Current
- Inform customers about billing, payment processing and procedures.
- Managing high volume customer calls, maintaining professional demean.
- Respond to customer requests for services, and information.
- Exhibited high energy and professionalism when dealing with clients.
- Maintaining all aspects of invoicing, sales, statements, reconciliation, payroll, and gst accounts.
- Identify and resolve discrepancies and errors in customer accounts.
- Ad-hoc duties as required.
Administration Volunteer
St.Eleftherios Greek Elderly & Invalid Pensioner Senior Group Brunswick
01.2005 - 06.2024
- Addressing all enquiries in courteous and timely fashion
- Processing and updating paperwork for the club
- Create, organize, and update a variety of schedules
- Other administrative duties as required
Personal Assistant
Delphic Wholesalers
09.2006 - 08.2007
- Monitoring reporting manager’s email and responding.
- Preparing communications on behalf of manager.
- Answering phone calls.
- Preparing travel itineraries.
- Plan meetings, taking minutes.
- Conducting and preparing research that was required.
- Various ad hoc requests
Education
Train the Trainer -
Swissport
Melbourne, VIC04.2024
Certificate I - IV - Office & Secretarial Studies
Footscray College of Technical & Further Education
Footscray, VIC12.1989
HSC -
University High School
Melbourne, VIC11.1988
Skills
Communication Empathy
Determination Enthusiasm
References
- Heather Douglas, Customer Service Duty Manager, Swissport, 0411-617-946
- Selene Fang, Customer Service Duty Manager, Swissport, 0424-971-227
Timeline
Customer Service Agent
Swissport Australis
10.2022 - 04.2024
Personal Assistant
Delphic Wholesalers
09.2006 - 08.2007
Administration Volunteer
St.Eleftherios Greek Elderly & Invalid Pensioner Senior Group Brunswick
01.2005 - 06.2024
Customer Service/Accounts
Brunswick Exhaust Centre & Stallion Automotive
04.2000 - Current
Certificate I - IV - Office & Secretarial Studies
Footscray College of Technical & Further Education
Train the Trainer -
Swissport
HSC -
University High School
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