ELENITA DINEROS
Edmondson Park,Australia
Summary
To get an opportunity where I can make the best of my potential and contribute to the organization's growth and to seek a position in a company where I can launch my career and build a valuable skill set. Experienced Financial Planner, Credit Card Acquisition and Loan Application Processing with 5 years in service industry. Skillfully delivers high-quality service and promote customer loyalty. Dedicated to team and business success.
Overview
35
35
years of professional experience
Work History
Service Crew
KFC Crossroads Branch
09.2024 - Current
- Greeting the customers, Taking orders, Preparing the orders, Cooking the chips, nugget & popcorns, Cleaning the tables and dining area, Replenishing the refrigerator with soft drinks, water, juices, coleslaw, chocolate mousse every now and then
- Making sure it is filled up all the time
- Upselling and promoting other items we have
- Checking the dining, foyer, toilets and make sure everything is clean and ready when the customers need them
- Whatever Manager tells me to do
- Providing excellent customer service
Executive Assistant
Alluvion Holdings Pte Ltd
01.2015 - 05.2022
- Assist in the development and implementation of strategies aiming to promote the organization's mission and vision
- Create complete business plans for the attainment of goals and objectives set by the board of directors for certain projects
- Devise remedial actions for any identified issues and conduct crisis management when necessary
- Setting appointments, Answer calls and follow ups, Arranging the schedules of my Bosses
Product Marketing Manager
Brand Rich LLP
07.2014 - 12.2015
- Develop comprehensive marketing plans for sales and marketing teams
- Work closely with product development team to determine the most profitable course for existing and new training courses
- Help in creating materials and training programs
- Focus on implementing programs that consistently generate new, high quality leads for our company
- Calling prospects and introducing on going training and help them with their inquiries.
Product Marketing Manager
Inmedia Solutions Pte Ltd
04.2012 - 06.2014
- To achieve the sales plan and to increase sales of nominated customers for ANZ Bank credit card and loans and make sure to achieve the target goal of the team and every members on a monthly basis
- Monitor and update the team with their target everyday.
Corporate Sales Manager
Dynamics Travelz Pte Ltd
05.2011 - 03.2012
- To achieve the sales plan and to increase sales of nominated customers for HSBC credit card and make sure to achieve the target goal of the team and every members on a monthly basis.
Regional Marketing Manager
Body Language Pte Ltd
05.2010 - 05.2011
- Carrying out sales management and regional marketing into Asean Region, We also export and distribute nutritional and health supplements products from Singapore to Asean regions, manage the administration of the export business, manage and coordinate outsourced call canter's work and local sales activities.
Customer Service Representative
TRG Philippines (Call Center)
04.2009 - 04.2010
- Perform outbound calls offering credit card insurance and membership cards specifically in Canadian Market, and make the customer agree to try it for a month to consider it a sale.
Canteen Owner in Construction Site
St Francis Tower Project
01.2008 - 03.2008
- Built up a catering business
- From a home kitchen to a busy canteen serving up to two hundred meals a day
- Overall manage and monitor the canteen from marketing to payment collection, do the inventory and replenishing of stocks, attend meetings with the Project Manager on how to improve the business and customer
- Cook most of the foods and serve
- Do the inventory
- Collect payments.
Administrative Executive
Princiville Corporation
12.2013 - 12.2005
- Support the General Manager in secretarial functions including scheduling, organizing, preparing communications and presentation and support administrative functions including writing minutes for association's Board Meetings
- Manage incoming and outgoing phone calls and emails
- Assist the GM in solving problems that arise
- Do daily administrative matters like reception of visitors and tenants in the Office.
F & B Supervisor
Heckle and Jeckle Sports Bar
03.2000 - 11.2003
- Report to the F&B Manager, monitor the staff performances, and schedule
- Coordinate with the kitchen in their inventory and replenish stocks
- Go to different sports events and invite the group to go to visit our place
- In the absence of the servers, I serve food and drinks and clean and do whatever is needed. Mix alcoholic and non alcoholic drinks too.
- From the moment the customer sits down up to the time they leave, we make sure they were given excellent service.
Financial Consultant
John Hancock Life Insirance Corp
01.1997 - 01.2000
- Call prospective customers to generate new business revenue, call existing customers to improve customer loyalty
- Provide constructive ideas, present the business, handle problem solving consultation and recommendation of programs and products to customers.
Sales Executive
American Fire Protection Equipment incorporated
03.1996 - 01.1997
- Offer and sell fire protection equipments to building contractors, getting accreditation from different companies, closing sales and making sure that the ordered equipments are delivered on time and of good quality, attending to customers complaints and solve problems efficiently and promptly
- Do other tasks as ordered by the Sales Manager.
Administrative Assistant
Katahira Engineering Corporation
01.1995 - 10.1996
- Report to the General Manager, provide leadership and constructive ideas, problem solving, consultative and recommendation
- Support administrative functions
- Monitor the employee schedule and performances
- Attend to incoming and outgoing calls, emails and faxes
- Do daily admin matters.
F & B Attendant
Danarra Hotel and Resort
03.1992 - 10.1994
- Assist the customer to be seated, take the orders, serve the food and beverage, buss out, ensure the cleanliness of the table, always on the look out to attend to customer's needs
- Always serve the customers with a smile in a courteous, tactful and efficient manner.
Executive Secretary
DCCD Engineering Corporation
01.1990 - 02.1992
- Assist the Executive Manager by providing secretarial and administrative support which includes but is not limited to organizing meetings, making travel arrangement and accommodation, managing office and pantry inventory, procuring supplies/equipments of the department, manage incoming and outgoing mails and phone calls, manage and maintain courier services
- Do any tasks as assigned by my superior.
Education
Finishing Course in Call Center -
TESDA PGMA Job Scholarship Program Batch 13
2008
Nursing Assistant Course -
Career Development Institure
Philippines03.2005
Bachelor Of Science In Foreign Service - Political Science
Lyceum of the Philippines
Philippines 03.1995
Secretarial Course -
Cora Dolores Career Center
Philippines1985
Skills
- Communication Skills
- Leadership skills
- Teamwork skills
- Interpersonal skills
- Learning/adaptability skills
- Self Management skills
- Organisational skills
- Computer skills
- Cooking and catering skills
- Bartendering
- Sales and Marketing
Personal Information
- Place of Birth: Manila
- Citizenship: Filipino
- Date of Birth: 06/15/61
- Marital Status: Married
References
- Joshua Opadiya, Chief Pastor, Every Nation Sydney City Church, 29-31 Richard Street, Kingrove, NSW, 2208, +61 432 273 375
- Ma Sheela Bautista, Registered Nurse, Frank Whiddon, 81 Belmont Rd., Glenfiled, NSW, 2167, +61 425 822 710
- Edwin Lopez, Managing Director, Adamson Electronics Pty Ltd, Unit 15 2 Barry Road, Chipping Norton, NSW, 2170, 1300 083872
Hobbies and Interests
Current world events, surfing the net, swimming, cooking, reading, stage and TV acting Volunteer Teacher for less privileged children in the Philippines
Additional Information
I’m holding a Partner’s visa with no work restrictions
I have RSA Certificate
I have Work With Children Check
I am a Volunteer Supporter of Cancer Council and Together for Dimentia Fund Raising in Australia.
I was a Volunteer Teacher for Street Kids in CCF church in the Philippines.
Timeline
Service Crew
KFC Crossroads Branch
09.2024 - Current
Executive Assistant
Alluvion Holdings Pte Ltd
01.2015 - 05.2022
Product Marketing Manager
Brand Rich LLP
07.2014 - 12.2015
Administrative Executive
Princiville Corporation
12.2013 - 12.2005
Product Marketing Manager
Inmedia Solutions Pte Ltd
04.2012 - 06.2014
Corporate Sales Manager
Dynamics Travelz Pte Ltd
05.2011 - 03.2012
Regional Marketing Manager
Body Language Pte Ltd
05.2010 - 05.2011
Customer Service Representative
TRG Philippines (Call Center)
04.2009 - 04.2010
Canteen Owner in Construction Site
St Francis Tower Project
01.2008 - 03.2008
F & B Supervisor
Heckle and Jeckle Sports Bar
03.2000 - 11.2003
Financial Consultant
John Hancock Life Insirance Corp
01.1997 - 01.2000
Sales Executive
American Fire Protection Equipment incorporated
03.1996 - 01.1997
Administrative Assistant
Katahira Engineering Corporation
01.1995 - 10.1996
F & B Attendant
Danarra Hotel and Resort
03.1992 - 10.1994
Executive Secretary
DCCD Engineering Corporation
01.1990 - 02.1992
Finishing Course in Call Center -
TESDA PGMA Job Scholarship Program Batch 13
Nursing Assistant Course -
Career Development Institure
Bachelor Of Science In Foreign Service - Political Science
Lyceum of the Philippines
Secretarial Course -
Cora Dolores Career Center
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