Summary
Overview
Work History
Education
Skills
Attributes
References
Timeline
Generic

Elenoa Falemaka

Macquarie Fields,NSW

Summary

I believe I am a responsible worker with a lot of transferable skills who can work under pressure autonomously or in a team. Diligent peer with a friendly demeanor who is Customer-focused with commitment to quality assurance. I am hardworking and have a passion for fast-paced environments with physical demanding jobs. I am focused on completing daily assignments and looking for ways to improve operations to show commitment to team and business success.

Overview

16
16
years of professional experience

Work History

Store Person Inventory Team Leader

Catch
05.2022 - Current
  • Supervise and coordinate the activities of warehouse staff.
  • Oversee inventory management and conduct regular cycle counts and auits to ensure inventory accuracy.
  • Ensure compliance with health and safety regulations and maintain a clean and organized warehouse environment.
  • Prepare regular reports on warehouse performance, including productivity metrics and inventory levels.
  • Organizing replenishment of stock for orders in different areas of warehouse.
  • Assist with inventory control issues and corrections using automated systems.
  • Coordinate with other departments to ensure timely delivery of orders.
  • Resolve customer complaints related to shipments by investigating root causes and implementing corrective actions as needed.
  • Investigating discrepancies in stock and aligning via internal systems.
  • Monitor the performance of inventory staff, providing guidance and training when needed.

Storeperson

Yusen Logistics
11.2019 - 04.2021
  • Picking, packing of stock manually via paper and RF scanner.
  • Receiving, checking, dispatching, sorting and palletising of products.
  • Ensure daily KPIs are met.
  • Perform accurate stock control ensuring systems are updated and maintained.
  • Undertake data entry and completion of paperwork ensuring a high level of accuracy and timeliness for returned items.

Customer Service Representative

The Woolworths Group
07.2017 - 09.2018
  • Answering incoming calls to facilitate customer inquiries and provide accurate information regarding products and services.
  • Set up and activate customer accounts.
  • Performed administrative tasks such as assisting members via live webchat, responding to customer enquiries through email and hard mail
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Meeting daily KPI's to ensure Net Promoter Score may see continuous progress.

General Banker

Customers 1to1
04.2015 - 07.2015
  • Answering incoming calls and record queries, requests and grievances of the caller.
  • Advise customers on various banking products and services such as loans, investments, and credit cards.
  • Investigate and identify the root cause of complaint and escalate issues that cannot be identified in a specific category.
  • Arrange and negotiate large financial transactions with customer and branch.
  • Verified customer identity using government-issued identification documents.

Customer Contact Officer

The SMART Group
10.2010 - 06.2012
  • Process orders and liaising with O’Brien branches nationally.
  • Data entry into company software.
  • Answering a high volume of inbound calls in a timely manner.
  • Respond to all customer inquiries.
  • Manage and resolve customer complaints.
  • Converting quotes into sales.
  • Assist with new employee training.

Wait Staff Member

The Pavilion
01.2008 - 02.2009
  • Ensured that all orders were taken correctly and in a timely manner.
  • Prepared tables by setting up linens, silverware and glassware.
  • Took beverage orders from patrons and served drinks promptly.
  • Processed payments accurately using cash registers or point-of-sale systems.
  • Replenished condiments, utensils, napkins, straws as necessary throughout shift.
  • Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying garbage cans following strict OHS policy procedures.

Education

High School Diploma -

Auckland Girls Grammar School
Auckland
11-2009

Skills

  • Customer Service
  • Data Collection/Entry
  • Appointment Scheduling
  • Product Knowledge
  • Call Management
  • Teamwork and Collaboration
  • Warehouse Operations
  • Stock Control
  • Equipment Operation
  • Inventory Reconciliation
  • Stock Replenishment
  • Employee Mentoring

Attributes

  • Well developed communication skills
  • Enthusiastic and committed to excellence in my work
  • Ability to multitask
  • Demonstrate a strong customer focus
  • Portray a positive attitude

References

  • Manusiu Mafi, Team leader, Yusen Logistics, 0404 235 888
  • Naomi Lachmund, Team Leader, The Woolworths Group, 0432 673 018
  • Michele Reynolds, Supervisor, Catch Moorebank, 0480 568 072

Timeline

Store Person Inventory Team Leader

Catch
05.2022 - Current

Storeperson

Yusen Logistics
11.2019 - 04.2021

Customer Service Representative

The Woolworths Group
07.2017 - 09.2018

General Banker

Customers 1to1
04.2015 - 07.2015

Customer Contact Officer

The SMART Group
10.2010 - 06.2012

Wait Staff Member

The Pavilion
01.2008 - 02.2009

High School Diploma -

Auckland Girls Grammar School

Similar Profiles

CREATE PROFILE
Elenoa Falemaka