Elenor Maraivalu
LEWISHAM,NSW
Summary
Dynamic professional with a proven track record at Registry of Births, Deaths and Marriages, excelling in client service and software testing. Demonstrates exceptional customer service and alphanumeric entry skills, enhancing client satisfaction and operational efficiency. Adaptability and a strong focus on achievements underscore a commitment to excellence and continuous improvement.
Overview
16
16
years of professional experience
Work History
Client Service Officer
Registry of Births, Deaths and Marriages
04.2023 - Current
- Greeting visitors / clients, responding to inquiries and providing information for in-person requests.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Supported internal projects with testing of software before release.
- Collaborated with other teams in the department to ensure seamless service delivery for clients.
- Delivered prompt service to prioritize customer needs.
- Trained staff on operating of postal applications.
- Sorting, scanning and processing of applications received through post
- Balancing end of day transactions.
- Organized, sorted, and checked input data against original documents.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Processed applications for stakeholders during audits and reviews.
- Assisted in Print room with the labelling and posting of certificates.
- Ensure printing equipment is clean and maintained.
- Organization of click and collect appointments to ensure certificate are ready for collection.
Gaming Attendant
Canterbury Leagues Club
11.2010 - 03.2023
- Performed cash handling duties, provided change and balanced money at end of shift.
- Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
- Welcomed and greeted customers, answered questions and provided excellent customer service to contribute to memory-making experience.
- Identified data entry errors and reported to necessary departments.
- Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
- Informed Managers on duty of significant concerns, broken machines, out of order games and customer concerns.
- Sorted documents and maintained organized filing process.
- Balancing of over all cash intake from previous business day.
- Completed data entry tasks with accuracy and efficiency.
Barista
Macdonald's
03.2008 - 12.2009
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Dealt with and resolved customer complaints
- Working rotating roster to meet business needs.
- Recommended products based on solid understanding of individual customer needs and preferences.
Education
Burwood Girls High School
Croydon, NSWSkills
- Equipment Checks and Assessments
- Hospitality and Professionalism
- Beverage Preparation
- Equipment and Store Cleaning
- Workstation Maintenance
- Collecting Information
- Data Review
- Cash Flow Management
- Adaptable and Flexible
- Ability to Adapt
- Exceptional Customer Service
- Ability to work rotating roster
- Available 24/7
- Working unsupervised
- Completing end of shift reports
- Reporting to Managers
- Alphanumeric Entry
- Error Identification
Timeline
Client Service Officer
Registry of Births, Deaths and Marriages
04.2023 - Current
Gaming Attendant
Canterbury Leagues Club
11.2010 - 03.2023
Barista
Macdonald's
03.2008 - 12.2009
Burwood Girls High School
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