Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Eleonora (Nora) Vasileva

Melbourne,VIC

Summary

Professional with administrative expertise and strong focus on operational efficiency. Skilled in scheduling, document management, and customer service. Team-oriented, adaptable, and results-driven. Known for reliability, effective communication, and problem-solving abilities.

Detail-oriented administrative assistant with experience in customer service, data entry and office management.

Motivated professional with extensive experience in customer service, sales and administrative tasks.

Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Office Administrative Assistant(working From Home)

Bean Alliance Group
10.2023 - 12.2025
  • Managed filing system, entered data and completed other clerical tasks.
  • Entered and processing invoices for clients
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.

Office Administrative Assistant

Bean Alliance Group
11.2017 - 09.2020

Logging calls - processing jobs

- Receive via phone or email

Processing of all Job Sheets

- Record all information of works performed from job sheets & contractor invoices in customer file . Update any Preventative services . Generate invoices to cover all overheads and parts used.

Sale of Parts /Repairs of coffee machines (by contractors or the general public).

Preventative Maintenance due / Reports

- Generate report / spreadsheet.

- Create PM jobs due from spreadsheet and issue jobs to contractors.

– Process information / invoices once received as per usual

  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Warehouse Worker

Bean Alliance Group
04.2015 - 11.2017

Dispatch - Bean Alliance April 2015

Preparing products for shipment;

loading goods;

Making sure products are in good condition;

maintaining inventories;

Counting quantities;

reporting to supervisor;

Restocked items when necessary

Assisted in reorganization of products in warehouse

Checked picked orders, selected proper box size, packed, and prepared for

shipping

Conducted discontinued product and large order inventory

Education

High School Diploma -

Sv Kliment Ohridski
Ohrid Macedonuia
09-2002

High School Diploma -

Sv Kliment Ohridski
Ohrid Macedonia
06-1997

Skills

  • Customer support
  • Problem-solving
  • CRM software
  • Communication skills
  • Multi-tasking
  • Conflict resolution
  • Team collaboration
  • Time management

Certification

  • Certified Customer Service Professional - National Customer Service Association

Certificate III in Warehousing Operations – Melbourne Australia

Forklift Licence - Melbourne Australia

Microsoft Office – Excel (Manukau Institute of Technology NZ

Timeline

Office Administrative Assistant(working From Home)

Bean Alliance Group
10.2023 - 12.2025

Office Administrative Assistant

Bean Alliance Group
11.2017 - 09.2020

Warehouse Worker

Bean Alliance Group
04.2015 - 11.2017

High School Diploma -

Sv Kliment Ohridski

High School Diploma -

Sv Kliment Ohridski
Eleonora (Nora) Vasileva