Elgar Ma
University Student
Hawthorn East ,Victoria
Summary
-After school tutor for middle/ high school adolescents in English. 2021-2022
-McDonald's Balwyn front counter staff 2022
-CZ VTax accounting assistant 2023-2024
-Lovelltex Pty Ltd business assistant 2021- now
Overview
3
3
years of professional experience
Work History
Business Assistant
LovellTex Pty Ltd
Hawthorn East, Victoria
12.2021 - Current
- Experience in international trade and textile imports, working with major Australian clients such as Spotlight and Crown Melbourne.
- Conducted market research and competitive analysis to support business strategy and expansion.
- Assisted with Excel-based data management, financial tracking, and operational reporting.
- Attended high-profile business meetings, contributing to client negotiations and relationship management.
- Gained exposure to B2B sales, supply chain logistics, and supplier coordination between China and Australia.
- Strong analytical skills with a focus on data-driven decision-making for business operations.
- Adaptable and detail-oriented, with excellent communication and problem-solving abilities.
- Seeking to leverage business acumen and international experience in a corporate or business development role.
Assistant Accountant
CZ VTax Accounting Pty Ltd
Camberwell, VIC
10.2023 - 06.2024
- Assisted in preparing and lodging Business Activity Statements (BAS) for clients in compliance with ATO regulations.
- Managed personal tax return filings, ensuring accuracy and adherence to tax laws.
- Gained hands-on experience in tax compliance, financial reporting, and accounting principles.
- Utilized accounting software (e.g., Xero, MYOB, QuickBooks) for data entry, reconciliation, and tax preparation.
- Conducted financial data analysis and error checking, ensuring accurate record-keeping.
- Assisted clients with general tax inquiries and compliance matters, providing excellent service.
- Maintained confidentiality and integrity while handling sensitive financial documents.
- Developed time management and attention to detail skills by meeting strict tax deadlines.
McDonald's Front Counter Crew Member
Tander Pty Ltd
Balwyn North, VIC
06.2022 - 07.2023
- Provided exceptional customer service in a fast-paced, high-pressure environment, ensuring a positive dining experience.
- Managed cash handling, payment processing, and POS system operations, maintaining accuracy in transactions.
- Developed strong multitasking and time management skills by handling multiple orders efficiently during peak hours.
- Maintained strict food safety and hygiene standards in compliance with McDonald’s policies.
- Resolved customer complaints and service issues professionally, enhancing customer satisfaction.
- Worked collaboratively in a team-oriented environment, demonstrating adaptability and a strong work ethic.
- Developed problem-solving and quick decision-making abilities in a high-volume setting.
After-school Tutor
Younger Students
Hawthorn East, Victoria
12.2021 - 03.2022
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Tutored struggling, average and advanced students in course materials.
- Assisted students in understatement of complex ideas.
- Assisted clients to establish fundamental interest/ understanding of piano playing, as well as development of basic skills.
- Improved students'' overall academic performance by providing one-on-one tutoring in various subjects.
Education
Bachelor of Business & International Business - Marketing / International Business
Monash University
Caufield VIC12-2025
High School Diploma -
Scotch College
Hawthorn, VIC11.2021
Skills
- Bilingual language ability- fluency in both English and Mandarin
- Business Activity Statement (BAS) Preparation – Assisted in preparing and lodging BAS reports for clients
- Personal Tax Returns – Filed personal tax reports, ensuring compliance with ATO regulations
- Tax Compliance & Regulations – Gained knowledge of Australian taxation laws and compliance requirements
- Accounting Software Proficiency – Experience using software such as Xero, MYOB, or QuickBooks for tax reporting and financial data entry
- Data Entry & Financial Record-Keeping – Managed and maintained financial records with accuracy
- Accounts Reconciliation – Assisted in reconciling financial transactions and ensuring accurate tax reporting
- Cash Handling & POS System Operation – Processed refunds and discounts and reconciled end-of-shift cash reports ie using a Point-of-Sale (POS) system
- Order Processing & Accuracy – Processed refunds and discounts and reconciled end-of-shift cash reports
- Basic Financial Transactions – Processed refunds, discounts, and reconciled end-of-shift cash reports
- Inventory Awareness – Kept track of stock levels and informed managers about shortages
- Compliance & Food Safety Knowledge – Processed refunds and discounts and reconciled end-of-shift cash reports
- Import & Supply Chain Exposure – Gained firsthand experience in the textile import industry, including sourcing, logistics, and supplier relationships
- Business Negotiation & Client Relations – Attended high-profile client meetings, contributing to discussions and understanding deal negotiations
- Market Research & Competitive Analysis – Assisted in identifying market trends and understanding customer preferences in the textile sector
- Customer Service & Communication – Engaged with customers professionally and addressed concerns with a positive attitude
- Problem-Solving Under Pressure – Managed order issues and resolved customer complaints in a fast-paced environment
- Time Management & Multitasking – Balanced multiple orders, payments, and customer requests efficiently
- Teamwork & Collaboration – Worked closely with colleagues and managers to ensure smooth operations
- Attention to Detail – Ensured correct cash transactions, accurate orders, and compliance with store policies
- Workplace Efficiency & Adaptability – Learned new procedures quickly and adapted to shift changes
- Professional Communication & Presentation – Engaged with corporate clients, learning formal business etiquette and negotiation techniques
- Relationship Management – Developed rapport with key stakeholders, including representatives from Crown Melbourne
- Problem-Solving & Decision-Making – Assisted in addressing client concerns, understanding business challenges, and contributing to solutions
- Entrepreneurial & Business Acumen – Learned essential business operations from a family-owned business perspective
- Team Collaboration & Leadership Exposure – Worked alongside business owners, gaining leadership insights and organizational decision-making experience
Timeline
Assistant Accountant
CZ VTax Accounting Pty Ltd
10.2023 - 06.2024
McDonald's Front Counter Crew Member
Tander Pty Ltd
06.2022 - 07.2023
Business Assistant
LovellTex Pty Ltd
12.2021 - Current
After-school Tutor
Younger Students
12.2021 - 03.2022
Bachelor of Business & International Business - Marketing / International Business
Monash University
High School Diploma -
Scotch College