Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Elham Haji

Student
Bonner

Summary

I am a sociable person who loves talking to and listening to people about their life experiences and passions. My experience in customer service roles at Dickson Pool and Gungahlin Leisure Centre has honed my interpersonal skills and proficiency in Microsoft Word and Excel. Fluent in Arabic, I effectively communicate with diverse colleagues, clients, and customers, facilitating smooth interactions across cultures. As a Receptionist at the Gungahlin Leisure Centre, I answered phone calls with positive language and active listening, managed client appointment bookings, responded promptly to emails, and handled document printing tasks. As a volunteer at Vinnies working at the SIEC at Dickson College I have worked with students of different ages and diverse backgrounds helping them with reading and learning English. As a volunteer at the Social Support Services at the Red Cross I have fostered strong relationships by actively listening and communicating greatly with seniors at an aged care facility in Kippax.

Overview

2
2
years of professional experience

Work History

Volunteer

Vinnies, SIEC, Dickson College
10.2022 - Current
  • Improved literacy rates with weekly volunteer tutoring sessions.
  • Enhanced educational opportunities by volunteering as a reading assistant in the SIEC at Dickson College, helping students who newly arrived to Australia.
  • Created good relationships with students, teachers, and other volunteers.
  • Fostered strong relationships with students, teachers, and fellow volunteers.
  • Developed cultural competency and understanding of refugee and migrant experiences.
  • Trauma-informed education practices.


Receptionist

Gungahlin Leisure Centre
02.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Kiosk Attendant and Receptionist

Dickson Pool
12.2023 - Current
  • Enhanced customer satisfaction by providing prompt and courteous service at the kiosk.
  • Provided product knowledge to customers, enabling informed purchasing decisions and increased sales.
  • Processed cash, credit, and debit transactions accurately, ensuring proper handling of funds and minimizing discrepancies.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered central telephone system and directed calls accordingly.

Volunteer

Red Cross
12.2022 - 03.2023
  • Engaging with seniors at a local aged care facility.
  • Provided emotional support and companionship to seniors through active listening and empathetic communication, promoting connection and well-being.

Education

Bachelor of Science - Psychology

University of Canberra
Canberra, ACT
04.2001 -

High School Diploma -

CIT College
Canberra, ACT
04.2001 -

Belgravia Academy Training & Education

Skills

Customer Service

Maintaining confidentiality

Cash handling expertise

Teamwork and Collaboration

Cleanliness and hygiene

Computer Literacy

Attention to Detail

Time Management

Creative and Innovative Thinking

Problem-Solving

Excellent Communication Skills

Conflict Resolution

Languages

Arabic
Native or Bilingual
English
Native or Bilingual

Timeline

Receptionist

Gungahlin Leisure Centre
02.2024 - Current

Kiosk Attendant and Receptionist

Dickson Pool
12.2023 - Current

Volunteer

Red Cross
12.2022 - 03.2023

Volunteer

Vinnies, SIEC, Dickson College
10.2022 - Current

Bachelor of Science - Psychology

University of Canberra
04.2001 -

High School Diploma -

CIT College
04.2001 -

Belgravia Academy Training & Education
Elham HajiStudent