Elham (Ellie) Saadatkhani Arjati

• Managed cash register operations using POS system and processed sales and returns.
• Engaged positively with each customer, providing professional and polite support for sales and service needs.
• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
• Maintained current store, product, and promotional knowledge to drive consistent sales.
• Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
• Employed strong relationship-building skills and consistent follow-through in every aspect of work to improve customer satisfaction.

I came to Australia with a business visa and in 2018, I bought a wine boutique / bottleshop (Donburn Cellars in Doncaster East). I ran my business for around 6 years until I got my permanent residency in 2023 and I sold my business. Afterwards, I started doing nails under the same company name, HOMA OF FORTUNE PTY LTD until I got a job at Liquorland.

As a director and manager, I was responsible for a wide range of management activities, for example, interacting with the suppliers, putting on orders, receiving orders, managing staff and daily running of business as well as customer service.