Eli Brown
Canberra
Summary
High-energy Manager enthusiastic about empowering teams to help others. 7 years experience brings demonstrated team and program leadership abilities honed in fast-paced environments. Accomplished in exceeding sales and service objectives.
Overview
6
6
years of professional experience
Work History
Grooming Salon Manager
Petbarn
08.2023 - Current
- Enhanced customer satisfaction by implementing efficient grooming processes and ensuring a clean, safe salon environment.
- Streamlined appointment scheduling for increased client convenience and improved salon workflow.
- Developed comprehensive employee training programs for enhanced grooming techniques and customer service skills.
- Boosted employee retention with supportive management practices and fostering a positive work culture.
- Established clear expectations for staff performance, resulting in consistently high-quality grooming services delivered to clients.
- Managed financial operations efficiently, tracking expenses closely and maximizing profitability of the salon.
- Fostered strong relationships with clients through excellent communication skills and personalized attention to their pets'' needs.
- Demonstrated adaptability by accommodating unique requests or addressing specific concerns from clients regarding their pets'' grooming needs.
- Kept detailed records of each pet''s grooming history, enabling tailored service provision during subsequent visits.
- Maintained a calm, professional demeanor when dealing with challenging situations or difficult animals, ensuring minimal disruption within the salon environment.
- Identified opportunities for upselling relevant products or services based on individual pet requirements, contributing to increased sales figures.
- Ordered supplies for forecasted grooming demands.
- Recruited and trained staff to offer grooming services for diverse animals.
- Managed and maintained health, welfare and proper care of animals.
- Evaluated employee performance through close observation and performance rubrics.
- Delegated workplace responsibility to appropriate staff.
SENIOR PET STYLIST
Petbarn
01.2021 - 01.2023
- Trimmed and styled animal coats according to owner instructions and breed standards
- Able to supervise and train on all aspects of role
- Prioritised animal safety and comfort at all times
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight
- Provide speciality breed clips for Poodles, Schnauzers and Yorkshire Terriers
- Dematted dogs and trimmed hair in ears and between paw pads
- Administered anal gland expression to prevent discomfort and infection
- Assist with the development of animal behaviour modification plans
- Consult with owners and make recommendations on the individual grooming needs of their pets.
STYLIST/GROOMER
Petbarn
01.2018 - 01.2021
- Dog groomer, bathe, brush, blow dry, trim nails, clean ears and hair cuts
- Inform customers on their pets specific needs whether its grooming, behavioural or nutritional
- Build relationships with the pet owners and their dogs.
Education
Non accredited emergency first aid response training (RSPCA) -
RSPCA
Skills
- Employee Recruiting
- Decision-Making
- Canine CPR
- Dog behaviour insight
- Organisation and time management
- Supervisory/training skills
- Staff Management
- Effective communicator
- Relationship Building
- Reliability
Timeline
Grooming Salon Manager
Petbarn
08.2023 - Current
SENIOR PET STYLIST
Petbarn
01.2021 - 01.2023
STYLIST/GROOMER
Petbarn
01.2018 - 01.2021
Non accredited emergency first aid response training (RSPCA) -
RSPCA
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