Eli Ward
Sunnybank,QLD
Overview
14
14
years of professional experience
Work History
Events Supervisor
Howard Smith Wharves – Events Team
07.2023 - Current
- Conducted team briefings.
- Wrote event reports and shift handover documentation.
- Exhibited high level of flexibility, time management and communication skills
- Consulted with clients to determine objectives and requirements for events.
- Trained other employees in customer service, food safety, and performance requirements.
- Ensured RSA requirements were met while ensuring guest safety and incident management.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Organized, coordinated, and managed weddings, corporate conferences, private dinners and many other private events while focusing on delivering superior customer service.
- Managed and motivated employees to be productive and engaged in work to ensure superior customer experience.
Food and Beverage Attendant
Howard Smith Wharves -Events Team
07.2014 - 05.2022
- Ensured event venues were set to high quality standards in terms of table setting, accurate floorplan positioning and buffet preparation.
- Performed and led synchronized, canape and buffet food service.
- Performed and led table, bar and floor beverage service.
- Exhibited high level and dynamic time management skills.
- Promoted positive workplace relationships.
- Trained other employees in customer service, food safety, and performance requirements.
- Collaborated with other food and beverage attendants using high level communication skills to provide prompt, smooth and excellent service.
- Maintained clean and organized venue to comply with hygiene and health regulations.
- High profile clientele served included Gina Rhine-hart, sporting celebrities such as Darren Lockyer and politicians including premier Anastasia Palecek and prime minister Anthony Albanese.
Assistant Manager
Burger Urge
01.2020 - 01.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service, maintaining current knowledge of personal consumer preferences and responded to customer concerns with friendly and knowledgeable service.
- Performed safety observation checklist to ensure safety procedures were being observed.
- Developed store specific marketing strategies in correspondence with marketing teams to increase sales and drive profits.
- Performed regular store maintenance and technical POS support while in communication with POS systems developers.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Performed interviews and made hiring recommendations to increase store's productivity and profitability with quality workers.
- Business Marketing Planning/ Operational Strategy
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Shift Manager
Burger Urge
05.2009 - 01.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service, maintaining current knowledge of personal consumer preferences and responded to customer concerns with friendly and knowledgeable service.
- Performed safety observation checklist to ensure safety procedures were being observed.
- Performed regular store maintenance and technical POS support while in communication with POS systems developers.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Food and Beverage Attendant
International Club
01.2019 - 01.2020
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Greeted and seated guests to provide friendly and welcoming experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
Delivery Expert
Dominoes Pizza
01.2019 - 01.2020
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Coordinated consistent on-time deliveries of damage-free goods.
- Directly interacted with customers to deliver goods.
- Established welcoming atmosphere by greeting each guest warmly.
Cook
KFC
01.2016 - 01.2019
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Followed strict standards for food handling and safety, minimizing risks to customers.
Education
Bachelor of Science And Engineering (Honours) - Physics/ Mechatronic Engineering
Queensland University of Technology
Brisbane, QLDHoward Smith Wharves - undefined
CTA - undefined
Specialists
Certificate III Hospitality (SIT30622) - undefined
2022
Queensland RSA (SITHFAB002) - undefined
2022
Football Queensland Level 4 Referee - undefined
2022
Education - undefined
Tannum Sands State High School
OP9, Queensland2017
Accomplishments
- HSW Events Operations Manager
- Ph:
- Email: 2
Timeline
Events Supervisor
Howard Smith Wharves – Events Team
07.2023 - Current
Assistant Manager
Burger Urge
01.2020 - 01.2021
Food and Beverage Attendant
International Club
01.2019 - 01.2020
Delivery Expert
Dominoes Pizza
01.2019 - 01.2020
Cook
KFC
01.2016 - 01.2019
Food and Beverage Attendant
Howard Smith Wharves -Events Team
07.2014 - 05.2022
Shift Manager
Burger Urge
05.2009 - 01.2021
Bachelor of Science And Engineering (Honours) - Physics/ Mechatronic Engineering
Queensland University of Technology
Howard Smith Wharves - undefined
CTA - undefined
Specialists
Certificate III Hospitality (SIT30622) - undefined
Queensland RSA (SITHFAB002) - undefined
Football Queensland Level 4 Referee - undefined
Education - undefined
Tannum Sands State High School
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