Elia Fry San Martin
Dee Why,NSW
Overview
19
19
years of professional experience
Work History
Managing Director & VP Commercial Asia Pacific
KAYAK (a Booking Holdings Co.)
12.2020 - 10.2023
- Lead a team of 150 people across the APAC Pacific Region with offices based in Sydney, Taipei, Hong Kong, Seoul and a team of remote employees in India, Japan, Singapore and Malaysia.
- Managed a regional sales team, providing training and mentoring.
- Worked closely with organizational leadership and board of directors to guide operational strategy within the region.
- Led the development of comprehensive business plan across multiple brands across the APAC REGION to maximize profitability and company performance.
- After the acquisition of HotelsCombined, an Australian owned company, I led cross-functional teams to align the acquired and existing teams' cultures, processes, and goals, resulting in improved collaboration and productivity.
- Implemented change management strategies to address employee concerns and facilitate a smooth integration process.
Senior Director Global Accommodations
KAYAK (a Booking Holdings Co.)
01.2019 - 12.2020
- Lead a team of 10 people across Europe, US and Australia.
- Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities within the Hotel vertical.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover, post-acquisition of HotelsCombined and merged both Hotel Teams.
- Oversaw the consolidation of systems and technologies to optimize efficiency and reduce redundancy post-acquisition of HotelsCombined.
- Drove strategic improvements to enhance operational and organisational efficiencies.
- Achieved cost savings and operational synergies by identifying and eliminating overlaps in roles and responsibilities.
- Responsible for creating yearly and quarterly forecasts.
- Responsible of Strategic Hotel Partnerships.
Head of Suppliers Partnerships
HotelsCombined.com
04.2018 - 12.2020
- Responsible for all Commercial partnerships within the hotel vertical for HotelsCombined, leading a team of 5 people.
- Negotiated and managed complex agreements with key suppliers, ensuring competitive pricing, high-quality service, and mutually beneficial partnerships.
- Established and maintained strong relationships with suppliers, leading to increased collaboration, faster issue resolution, and improved service levels.
- Collaborated with cross-functional teams to align supplier offerings with customer needs, resulting in enhanced product offerings and customer satisfaction, across global markets.
- Implemented supplier performance metrics to assess and improve supplier performance and compliance.
Partner Relations Manager
HotelsCombined.com
03.2014 - 04.2018
- Successfully managed key partner accounts, including Agoda, Booking.com, and Expedia.
- Built and maintained strong relationships with partners, ensuring their satisfaction and loyalty.
- Collaborated with partners to create tailored solutions that met their unique needs, resulting in increased bookings and customer satisfaction.
- Conducted regular performance reviews with partners, identifying areas for improvement and implementing strategies to enhance partnership performance.
- Acted as the primary point of contact for partner inquiries, ensuring timely issue resolution.
Business Development Manager Spain and Latam
HotelsCombined.com
02.2013 - 03.2014
- Performed client research and identified opportunities for account growth, account penetration and market expansion, for Hotelscombined brand position in Spanish-speaking markets.
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention (i.e. Partnership with Segittur, Ministry of Travel and Tourism from Spain)
Team Leader Content and Training
HotelClub (an Orbitz Worldwide Company)
03.2007 - 12.2012
- Lead and manage a team of Translators, overseeing content localization for multiple languages.
- Develop and implement training programs for translators to enhance language skills and product knowledge.
- Collaborate with cross-functional teams to ensure content accuracy, consistency, and alignment with marketing and product strategies.
- Develop and maintain content guidelines and style manuals to maintain quality standards.
- Conduct regular performance assessments and provide feedback to team members, resulting in improved translation quality.
- Manage and prioritise translation projects to meet deadlines and maintain content availability across platforms.
Spanish Teacher Language Coordinator
University Of New South Wales
08.2004 - 09.2008
- Taught Spanish Language levels from beginners to advanced.
- Explained concepts and assignments in both native and non-native languages.
- Spoke to students in non-native language to challenge students and introduce students to non-native speaking environments.
- Developed and wrote curricula in both Spanish and English, often sharing curriculum with other teachers.
- Conducted foreign language exams to determine fluency and comprehension.
Migrant English Program Consultant (MEP)
University Of New South Wales
01.2007 - 04.2008
- Responsible for enquiries about UNSW Global programs.
- Created and maintained student records. Performed AMEP Eligibility checks for new students.
- Course administration
- Liaised with Department of Immigration and Citizenship, ARMS Support Centre and AMES.
- Compiled ARMS Generated reports.
- Completed ARMS Data audits for quarterly reconciliations
Timeline
Managing Director & VP Commercial Asia Pacific
KAYAK (a Booking Holdings Co.)
12.2020 - 10.2023
Senior Director Global Accommodations
KAYAK (a Booking Holdings Co.)
01.2019 - 12.2020
Head of Suppliers Partnerships
HotelsCombined.com
04.2018 - 12.2020
Partner Relations Manager
HotelsCombined.com
03.2014 - 04.2018
Business Development Manager Spain and Latam
HotelsCombined.com
02.2013 - 03.2014
Team Leader Content and Training
HotelClub (an Orbitz Worldwide Company)
03.2007 - 12.2012
Migrant English Program Consultant (MEP)
University Of New South Wales
01.2007 - 04.2008
Spanish Teacher Language Coordinator
University Of New South Wales
08.2004 - 09.2008
Diploma On Business And Marketing - Business Administration And Marketing
ESIC Business & Marketing School
TEFL - Languages
International House
Summary
Adaptable and collaborative business leader with a track record of success in organizational management. Proficient in forging strategic partnerships, orchestrating team dynamics, and developing tactical roadmaps to achieve corporate objectives. Adept at leading and resolving challenges, skilled in thriving under pressure, and agile in navigating diverse situations
Skills
- Cross-Cultural Communication
- Strategic Planning
- Leadership
- Negotiation
- Budgeting and Forecasting
- Market Analysis
Education
Diploma On Business And Marketing - Business Administration And Marketing
ESIC Business & Marketing School
Madrid, SpainTEFL - Languages
International House
Madrid, SpainSimilar Profiles
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