Eliana Andary
Yagoona,NSW
Summary
Reliable professional with a solid background in cash handling, inventory management, and enhancing customer engagement. Known for strong organisational abilities and a proactive mindset in achieving objectives. Focused on providing high-quality service and support. Aiming to leverage skills in a customer service role that offers advancement potential.
Overview
6
6
years of professional experience
Work History
Cashier All Rounder
Rose Street Mixed Business
Yagoona
07.2023 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Addressed customer needs and made product recommendations to increase sales
- Operated cash register to record transactions accurately and efficiently
- Facilitated smooth transitions between shifts by effectively communicating pertinent information to incoming colleagues during shift changes
- Assisted customers with bagging groceries, carrying items to their vehicles, and other requests as needed
- Maintained a clean and tidy work environment.
Credit Solutions Representative
Francom
Parramatta, NSW
02.2024 - 09.2024
- Negotiated repayment plans with debtors to meet recovery targets and KPIs.
- Accepted and processed customer payments and applied toward account balances.
- Explained the consequences of non-payment while maintaining empathy, professionalism, and discussing all legal enforcement options.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maintained detailed documentation regarding collection activities, customer conversations, and payment arrangements in accordance with ACCC requirements.
- Conducted skip tracing using different tools and databases to locate debtors who had changed address or employment status without notifying creditors.
- Assessed customer financial situations to identify hardship cases that required special consideration or alternative repayment options.
Customer Service All Rounder
Five Star
Yagoona
07.2021 - 07.2023
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift
- Set up new sales displays each week with fresh stock
- Conducted inventory counts by adding each item in stock and documenting in computer system
- Maintained current knowledge of store promotions and highlighted sales to customers
- Communicated with customers and addressed any concerns in both Arabic and English
- Communicated with different stakeholders and liaised with suppliers to place orders for inventory.
Crew Member
McDonalds
Bass Hill
01.2019 - 06.2021
- Used POS system to enter orders, process payments and issue receipts
- Used kitchen equipment safely and reduced risk of injuries and burns
- Assisted in training new hires on proper cooking techniques, equipment usage, and safety protocols, fostering team cohesion
- Established welcoming atmosphere by greeting each customer warmly
- Supported team members during busy periods by taking on additional tasks leading to improved teamwork dynamics and increased productivity.
Education
Certificate III - Health and Administration -
TAFE
Online12-2025
Certificate III - Early Childhood Education and Care -
TAFE
Bankstown12.2022
High School -
Trinity Catholic College
Auburn12.2022
Skills
- Bilingual - Arabic
- Inventory management
- Teamwork
- Product Knowledge
- Critical Thinking
- Multi-Task Management
References
References available upon request.
Timeline
Credit Solutions Representative
Francom
02.2024 - 09.2024
Cashier All Rounder
Rose Street Mixed Business
07.2023 - Current
Customer Service All Rounder
Five Star
07.2021 - 07.2023
Crew Member
McDonalds
01.2019 - 06.2021
Certificate III - Health and Administration -
TAFE
Certificate III - Early Childhood Education and Care -
TAFE
High School -
Trinity Catholic College
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