ELIANA ARMAS MOROCHO
Frankston,VIC
Summary
I'm a highly motivated candidate with experience in food service, travel and hotel administration and management.
I'm a hardworking and passionate job seeker with a willingness to learn new skills, roles and responsibilities,
I'm an experienced sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts.
I'm able to provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.
Organized and dependable candidate successful at managing multiple priorities with a positive can do.
Overview
14
14
years of professional experience
Work History
Food and Beverage Attendant
Only Hospitality Group
06.2020 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
Senior Travel Agent
POLIMUNDO
01.2017 - 01.2020
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Streamlined booking processes for improved efficiency and reduced wait times for customers.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Assisted clients in obtaining necessary visas or other documentation required for international travel, navigating complex regulations efficiently to avoid delays.
Travel Agent
COMFORT TRAVEL
04.2014 - 01.2017
- Developed strong relationships with suppliers, securing exclusive deals and discounts for clients.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
Housekeeper
WILDWOOD ON THE LAKE
07.2015 - 10.2015
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
Food and Beverage Attendant
MACKCHILE RESTAURANT
06.2011 - 05.2012
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Provided accurate allergen information to guests, ensuring their safety and well-being while dining.
- Upsold menu items when appropriate, contributing to increased revenue generation without compromising guest satisfaction.
- Supported management in implementing new policies or procedures as needed for continuous improvement efforts within the establishment.
Kitchen Hand
DANN CARLTON HOTEL
11.2010 - 03.2011
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Promoted a safe work environment by adhering to strict health and safety guidelines during all tasks performed in the kitchen.
Front Desk Concierge
SWISSOTEL QUITO
02.2010 - 07.2010
- Enhanced customer satisfaction by providing timely and accurate information on hotel facilities and services.
- Streamlined check-in and check-out processes for increased efficiency and improved guest experience.
- Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
- Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
- Provided knowledgeable recommendations for local attractions, dining options, and transportation services to enhance guest experiences.
Education
IELTS Preparation, Upper Intermediate Level - English
Australian Pacific College
Melbourne, VIC11.2021
Cambrigde Preparation, Upper Intermediate Level - English
Australian Pacific College
Melbourne, VIC05.2021
Hotel Management
Universidad Tecnológica Equinoccial
Quito, Ecuador12.2016
Hotel Administration - Hospitality Administration And Management
Instituto Tecnológico Internacional
Quito, Ecuador04.2012
Skills
- Staff Leadership
- Inventory Management
- Customer service excellence
- Attention to detail
- Interpersonal skills
- Positive attitude
- Multitasking abilities
- Time management
- Both English and Spanish Language Fluency
- Relationship Building
- Clear Communication
References
References available upon request.
Timeline
Food and Beverage Attendant
Only Hospitality Group
06.2020 - Current
Senior Travel Agent
POLIMUNDO
01.2017 - 01.2020
Housekeeper
WILDWOOD ON THE LAKE
07.2015 - 10.2015
Travel Agent
COMFORT TRAVEL
04.2014 - 01.2017
Food and Beverage Attendant
MACKCHILE RESTAURANT
06.2011 - 05.2012
Kitchen Hand
DANN CARLTON HOTEL
11.2010 - 03.2011
Front Desk Concierge
SWISSOTEL QUITO
02.2010 - 07.2010
IELTS Preparation, Upper Intermediate Level - English
Australian Pacific College
Cambrigde Preparation, Upper Intermediate Level - English
Australian Pacific College
Hotel Management
Universidad Tecnológica Equinoccial
Hotel Administration - Hospitality Administration And Management
Instituto Tecnológico Internacional
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