Summary
Overview
Work History
Education
Skills
Languages
Certification
Hobbies
Timeline
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Eliana Ghattas

Merrylands,NSW

Summary

A highly-skilled Human Resources Officer with extensive knowledge and expertise in personnel management, employee relations, and organizational development. Comfortable working in high-stress situations and coordinating emergency responses. Seasoned Secretary with solid two-years background in high-volume office settings. Strong regulatory knowledge, multitasking abilities and independent thinking skills devoted to enhancing team performance. Well-organized, optimizing workflow and hardworking with adaptability and responsiveness for changing demands.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Human Resources Services Officer

Allianz Australia
03.2023 - Current

• Administered and maintain databases, document control and filing systems in accordance with AAL policies and procedures.

•Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.

• Coordinated HR Services deliverables such as drafting letters and employment contracts, updating the HR Systems, position management, and resolving HR operation queries.

• Maintained high level of customer service to the business ensuring the HR Services team meet the agreed SLAs.
• Maintained the integrity of HR data through monitoring, validating and correcting issues.

• Assisted with queries and working with key stakeholders to resolve performance related issues.

• Provided policy and operational HR advice and guidance to Allianz staff and senior leaders across the business.

• Contributed to process improvement initiatives within the HR Services team and beyond to improve efficiency of services to the business.

Senior Administrative Secretary

BareWolf Mens Aesthetic Clinic
11.2021 - 03.2022
  • Streamlined office processes by implementing efficient workflow systems, leading to increased productivity and time management.
  • Organized and maintained comprehensive filing systems, allowing for easy retrieval of important documents and efficient recordkeeping.
  • Managed confidential information discreetly, maintaining strict adherence to data privacy regulations and company policies.
  • Developed strong professional relationships with clients through timely correspondence and consistent follow-up, fostering trust and long-term partnerships.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Medical Receptionist

Sleepap Services/
03.2019 - 07.2021

Handled payment processing and provided customers with receipts and proper bills and change.

  • Enhanced patient experience by implementing efficient appointment scheduling and managing high-volume phone calls.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Boosted clinic efficiency by maintaining organized patient records and coordinating with the medical team.
  • Spearheaded training initiatives for new reception staff, promoting a consistent level of service quality across the team.
  • Developed strong relationships with patients and families, fostering trust and enhancing overall experience at the clinic.
  • Managed front office operations effectively during peak hours, maintaining a professional environment for both staff and patients.
  • Coordinated referrals efficiently by liaising with specialists'' offices and obtaining necessary documentation in a timely manner.
  • Implemented effective triaging techniques during busy periods, prioritizing urgent cases while maintaining excellent care standards for all patients.

Hospitality Worker

Mr Shawrma
01.2018 - 01.2019
  • Welcomed customers to property and offered immediate assistance with needs.
  • Kept facilities in top condition through regular upkeep, cleaning and preventive maintenance.
  • Supported team operations by keeping supplies well-stocked and stations ready for customer service.
    Resolved guest problems and complaints to improve overall satisfaction.
  • Enhanced customer satisfaction by providing exceptional customer service and promptly addressing concerns.
  • Trained new staff on best practices in customer service, resulting in improved overall performance metrics.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Managed reservations accurately, ensuring seamless guest experiences upon arrival.
  • Provided knowledgeable recommendations for local attractions, dining options, and transportation services.
  • Handled guest complaints professionally, resolving issues quickly to promote positive experiences.

Education

Bachelor of Arts - Bachelor of Education Primary

Macquarie University
Sydney, NSW
12.2022

Year 11 And 12 -

Holroyd High School
Greystanes, NSW
12.2019

Skills

  • Attention to detail
  • Multitasking skills
  • Problem solving
  • Teamwork skills
  • Decision making
  • Database accuracy and data security
  • Appointment scheduling
  • Document scanning and digitization Strategic planning
    Scheduling
  • Time management
  • Bilingual
  • Systems Billing and Invoicing & Cash Drawer Management
  • Fast Learner

Languages

Arabic
Native or Bilingual

Certification

Higher School Certificate

Hobbies

  • Volunteering , Our lady of Lebanon Church Volunteer at a community center and helping with administrative work. Church Youth group, organize picnics and camps, group activities and programs and organize group meetings and church decoration
  • Community involvement
  • Reading
  • Listening to music
  • Travelling

Timeline

Human Resources Services Officer

Allianz Australia
03.2023 - Current

Senior Administrative Secretary

BareWolf Mens Aesthetic Clinic
11.2021 - 03.2022

Medical Receptionist

Sleepap Services/
03.2019 - 07.2021

Hospitality Worker

Mr Shawrma
01.2018 - 01.2019

Bachelor of Arts - Bachelor of Education Primary

Macquarie University

Year 11 And 12 -

Holroyd High School
Eliana Ghattas