A highly-skilled Human Resources Officer with extensive knowledge and expertise in personnel management, employee relations, and organizational development. Comfortable working in high-stress situations and coordinating emergency responses. Seasoned Secretary with solid two-years background in high-volume office settings. Strong regulatory knowledge, multitasking abilities and independent thinking skills devoted to enhancing team performance. Well-organized, optimizing workflow and hardworking with adaptability and responsiveness for changing demands.
• Administered and maintain databases, document control and filing systems in accordance with AAL policies and procedures.
•Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
• Coordinated HR Services deliverables such as drafting letters and employment contracts, updating the HR Systems, position management, and resolving HR operation queries.
• Maintained high level of customer service to the business ensuring the HR Services team meet the agreed SLAs.
• Maintained the integrity of HR data through monitoring, validating and correcting issues.
• Assisted with queries and working with key stakeholders to resolve performance related issues.
• Provided policy and operational HR advice and guidance to Allianz staff and senior leaders across the business.
• Contributed to process improvement initiatives within the HR Services team and beyond to improve efficiency of services to the business.
Handled payment processing and provided customers with receipts and proper bills and change.
Higher School Certificate