Eliana Gonzalez

• Crafting high-quality cocktails.
• Managed cash handing duties.
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Trained bartenders on drink preparation, product promotion, garnish preparation.

• Participated in special events such as banquets and catering functions held outside restaurant premises.
• Preparing canapés , alcoholic and non-alcoholic beverages.
• Served guests up to 800.
• Responsible for setting up banquet rooms.
• Bussing tables, maintaining cleanliness in kitchen and customer areas.
• Brought wine selections to tables with appropriate glasses and poured for customers.

• Assisting customers complete purchases , locate items and join reward programs.

• Replenishing stock on the shop floor and maintaining a clean environment.

• Training new members of the team and offering support when required.

• Organisation of store merchandise racks and displays to promote and maintain visually appealing environments.

• Catering up to fifteen people , preparing three course meals.
• Carrying out daily house keeping duties.
• Managed check-in and check-out procedures.
• Upheld chalet policies and procedures by providing high level of customer service.
• Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
• Assisted with luggage handling, valet services and concierge services.
• Took reservations from patrons by phone or online.

• Greeted new customers, arranged bookings , discussed specials.
• Served alcoholic and non-alcoholic beverages.
• Processed orders and sent to kitchen employees for preparation.
• Bussed and reset tables to keep dining room and work areas clean.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.