Eliana Nichola Ali Khamis
Blair Athol,Australia
Summary
A compassionate, motivated, and results-driven professional with over 4 years of experience in the aged care and disability sector, including hands-on support work, case management, and program leadership. My career has been built around empowering vulnerable individuals to live with dignity, autonomy, and inclusion. With a solid foundation in community services, I am skilled at delivering personalised care, managing complex needs, and leading teams toward service excellence. I bring a blend of frontline experience and leadership capacity, supported by nationally recognised qualifications in Individual Support, Disability, Community Services, Training & Assessment, and Leadership & Management.
Overview
13
13
years of professional experience
Work History
Service Manager
Afford Day Program
12.2023 - Current
- Lead and oversee the daily operations of the day program, ensuring the effective allocation and management of human, financial, and physical resources to support high-quality service delivery.
- Coordinate and monitor all aspects of service provision, maintaining strict compliance with organisational policies, procedures, and relevant legislative frameworks.
- Foster a positive, inclusive, and person-centred environment that promotes active engagement, autonomy, and overall satisfaction for all participants.
- Develop, implement, and continuously evaluate a diverse range of programs, activities, and events that respond to the individual goals, interests, and needs of participants, promoting skill development, social inclusion, and wellbeing.
- Establish and sustain strong collaborative relationships with key stakeholders, including families, carers, allied health professionals, and community partners, to ensure holistic support and continuity of care.
- Provide leadership, mentoring, and support to staff, encouraging professional growth, team cohesion, and a culture of continuous improvement.
- Monitor participant outcomes and feedback to inform service enhancements and drive quality improvement initiatives.
- Contribute to strategic planning and reporting processes to align program operations with the organisation’s broader mission and objectives.sations
Support Worker
AFFORD
04.2022 - 12.2023
- Deliver high-quality, individualised support to people with disabilities, promoting independence, dignity, and meaningful participation in community life.
- Facilitate community engagement, social inclusion, and the development of daily living and interpersonal skills through tailored support strategies.
- Work collaboratively with clients, their families, and healthcare professionals to develop and implement person-centred plans that align with clients' goals and aspirations.
- Foster a safe, supportive, and inclusive environment that respects individual choice, cultural diversity, and human rights.
- Maintain accurate documentation and uphold best practices in accordance with organisational policies, NDIS standards, and relevant legislation.
Case management
Focus Connect
05.2023 - 08.2023
- Developed case management skills, working with clients to achieve goals
- Coordinated services, built partnerships with community organizations
- Demonstrated understanding of client-centered practice and empowerment
- Applied theoretical knowledge in a practical setting (Work Placement)
Support worker
KinCare
12.2021 - 04.2022
- Delivered tailored support services to clients, promoting independence and community participation
- Built strong relationships with clients, families, and healthcare professionals
- Assisted with daily tasks, including personal care, domestic duties, and transportation
- Demonstrated flexibility and adaptability in responding to client needs
Support worker
Redleaf Manor Aged Care
01.2021 - 01.2021
- Provided personalized care and support to elderly residents, promoting dignity and independence
- Assisted with daily living activities, including personal care, mobility, and nutrition
- Developed and maintained strong relationships with residents, families, and healthcare professionals
- Contributed to a safe, supportive, and inclusive care environment
Contact Centre Representative
Teleperformance Egypt
01.2018 - 01.2020
- Handled customer inquiries via phone, email, or chat, resolving issues promptly and professionally
- Provided product/service information, addressing customer concerns and promoting sales
- Met or exceeded sales/targets, contributing to team performance
- Collaborated with colleagues to achieve call center goals and objectives
- Participated in ongoing training and development to enhance skills and knowledge
Waiters in Restaurant
T.G.I Fridays Pavilion Malaysia
01.2012 - 01.2012
- Provided exceptional customer service in a fast-paced restaurant environment
- Managed tables, took orders, served food and beverages, and handled cash/credit transactions
- Maintained a clean, organized, and safe dining environment
- Collaborated with kitchen staff to ensure timely food delivery
- Consistently met or exceeded sales and service targets
Education
Cert IV in Training & Assessment -
TAFE NSW
NSW06-2024
Diploma of Leadership And Management -
TAFE NSW
NSW12-2024
Cert IV in Disability -
TAFE NSW
NSW08-2023
Diploma of Community Service -
TAFE NSW
NSW12-2023
Skills
- Knowledgeable and proficient with Microsoft package, computer technologies and telecommunication device operation including software knowledge and understanding of evidence-based practice
- Strong organisational and time management skills
- Conflict management and problem-solving skills
- Sound analytical, data collection and report writing skills
- High level verbal and written communication skills, including interviewing skills
- High level negotiation, conflict resolution and analytical skills
- Experience or knowledge of court processes, prosecutions, or related areas
- An ability to provide human services in needs assessment and development of interventions
- Capability to provide evidence-based advice and recommendations to the court that maximise offender responsiveness to interventions
- An ability to manage offenders exhibiting challenging behaviours and escalate as required
- Ability to managing competing priorities and work within strict timeframes
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Service Manager
Afford Day Program
12.2023 - Current
Case management
Focus Connect
05.2023 - 08.2023
Support Worker
AFFORD
04.2022 - 12.2023
Support worker
KinCare
12.2021 - 04.2022
Support worker
Redleaf Manor Aged Care
01.2021 - 01.2021
Contact Centre Representative
Teleperformance Egypt
01.2018 - 01.2020
Waiters in Restaurant
T.G.I Fridays Pavilion Malaysia
01.2012 - 01.2012
Cert IV in Training & Assessment -
TAFE NSW
Diploma of Leadership And Management -
TAFE NSW
Cert IV in Disability -
TAFE NSW
Diploma of Community Service -
TAFE NSW
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