Eliana Pezoa Aravena

• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Built and maintained relationships with new and existing clients while providing high level of expertise.
• Developed and managed relationships with vendors to establish cost-effective products and services.
• Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.

Generate and manage leasing business with clients of the segment companies maintaining fluid relations with customers and suppliers. In charge of controlling the current, previous and new operations. Manage the relationship with channels by giving them commercial development plans, sales reports, pricing for customers, rates.

• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Built relationships with customers and community to establish long-term business growth.
• Managed accounts to retain existing relationships and grow share of business.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

Generate and develop strategic alliances with financial companies in order to provide support to our distribution channels by adding value to their business proposals.
● Contributed to the reduction in OPEX and import costs by negotiating commercial agreements and conditions between Ingram and business resellers.
● Developed and executed effective sales strategies to attract and obtain new business;
● Manage pre and post-sales order process with of Chile’s top resellers, providing solutions, resources, and financing available on the new projects.
● Spearheaded order management processes to keep within expected Service Level Agreements and provided options and/or solutions where applicable

• Managing the daily business portfolio and operations of Factoring loans.
• Arranging business development meetings with prospective clients.
• Analyze financial and commercial information of current and potential clients and develop proposals according to their needs.
• Monitor and maintain the portfolio assigned.
• Perform administrative operations (execution of operations of factoring in an efficient time)

• Managing the daily business portfolio and operations of Factoring loans.
• Arranging business development meetings with prospective clients.
• Analyze financial and commercial information of current and potential clients and develop proposals according to their needs.
• Monitor and maintain the portfolio assigned.
• Perform administrative operations (execution of operations of factoring in an efficient time)

• Managing the daily business portfolio and operations of Factoring loans.
• Arranging business development meetings with prospective clients.
• Analyze financial and commercial information of current and potential clients and develop proposals according to their needs.
• Monitor and maintain the portfolio assigned.
• Perform administrative operations (execution of operations of factoring in an efficient time)

Responsible for supporting the day-to-day business of then team.
● Assist the financial manager and team in everything related to the business, especially for closings.
● Compiling business reports, working with filing systems (financial balance sheet of the different prospect clients).
● Process and prepare financial and business forms to check account balances, facilitate
purchases, etc.
● Help oversee and manage individual accounts.
● Create, send, and follow up on invoices.