ELIANA QUINTERO
Mascot,Australia
Summary
Dynamic customer service professional with extensive experience at Guzman y Gomez, excelling in packaged consumer goods sales and team collaboration. Proven track record in enhancing customer satisfaction and driving sales through effective problem-solving and retail operations expertise. Committed to delivering exceptional service and achieving results in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Customer Care Assistant
Guzman y Gomez
08.2021 - Current
- Welcomed customers and processed orders efficiently to enhance overall service experience.
- Packed customer orders accurately for dine-in and takeaway, ensuring order accuracy and customer satisfaction.
- Applied strong problem-solving and teamwork skills to ensure high-quality customer service.
- Maintained cleanliness, restocked inventory, and assisted with food preparation.
Cashier
Zara
07.2019 - 07.2020
Advised customers on purchases to enhance satisfaction and loyalty.
- Resolved customer complaints to improve overall shopping experience.
- Offered discounts and informed customers about promotions to drive sales.
- Provided customer service
Store Assistant
Zara
08.2018 - 07.2019
- Performed multi-functional tasks including store assistance, warehouse organization, and cashier duties.
- Provided personalized shopping advice to clients and assisted in locating products.
- Consulted on sales and met/exceeded sales goals through active product promotion.
Skills
- Packaged Consumer Goods Sales
- Team Collaboration
- Customer Service Excellence
- Retail Operations Experience
Languages
Spanish
Native/ Bilingual
English
Professional
References
- Erik Quintero, 0475752747, erik45@live.com
- Ruben Florez, 0435854230, kentst@gyg.com.au
Timeline
Customer Care Assistant
Guzman y Gomez
08.2021 - Current
Cashier
Zara
07.2019 - 07.2020
Store Assistant
Zara
08.2018 - 07.2019