Eliana Salazar Laverde
Noble Park,VIC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Waitress/Kitchen Assistant
Iyer Restaurant
07.2023 - Current
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous compliments from satisfied customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Used cash registers and credit card machines to receive payments and cash out customers.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Customer Service Representative
Facebook\Meta Marketing
10.2022 - 04.2023
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Investigated and resolved customer inquiries and complaints quickly.
- Answered constant flow of customer calls with minimal wait times.
Restaurant/Assistant Bar Waiter
Hotel Zeppenfeld
01.2022 - 10.2022
- Conducted hourly rounds to wipe tables, stock utensils and sweep floor to maintain cleanliness of eating area.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Provided attentive service and proactively assessed guest needs.
- Discussed menu items with customers and suggested promotional items to increase sales.
- Counted cash drawer before shift and balanced at end of shift to reconcile sales.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Teacher of English and Dance
Los Ocobos Gymnasium - Private School
02.2019 - 12.2021
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
- Planned and implemented integrated lessons to meet national standards.
- Conducted evaluations to measure performance and progress of students, guiding areas requiring improvement.
- Supported student physical, mental, and social development using classroom games and activities.
Education
Certificate III - Individual Support
Holmesglen
Melbourne, VIC07.2024
Diploma - International Business Management
University of Boyaca
Tunja, Colombia01.2019
Bachelor of Arts - Dance And Theatrical Expression
National Company of Theatre Colombia
Bogota, Colombia01.2018
Skills
- Quick learning ability
- Accurate Money Handling
- Patience, empathy, kindness, and tolerance
- Ability to analyze and handle stressful situations
- Problem-solving in assertive manner
- Highly Proficient in English and currently learning German
- Excellent typing skills
- Well-experienced with Microsoft Office tools
- Hospitality Service Expertise
Additional Information
- Visa Status: Partner Visa 309/100
- Software: Excel, Word, MYOB, XERO.
- Languages: Spanish, English, Beginner level German.
- Interests/Hobbies: Dance, Arts, Physical Training, Meditation, Books.
References
- Param Kannan - 0403685413 - Owner of Iyer Restaurant
- Alexander Fransis - 0429124919 - Course Coordinator
Timeline
Waitress/Kitchen Assistant
Iyer Restaurant
07.2023 - Current
Customer Service Representative
Facebook\Meta Marketing
10.2022 - 04.2023
Restaurant/Assistant Bar Waiter
Hotel Zeppenfeld
01.2022 - 10.2022
Teacher of English and Dance
Los Ocobos Gymnasium - Private School
02.2019 - 12.2021
Certificate III - Individual Support
Holmesglen
Diploma - International Business Management
University of Boyaca
Bachelor of Arts - Dance And Theatrical Expression
National Company of Theatre Colombia
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