Elias Chahwan

• Lead and coach store managers across the state to achieve company goals and consistently exceed targets, fostering a positive work environment.
• Oversee promotions and marketing initiatives across 26 stores.
• Drive performance in KPIs, NPAT, and P&L management.
• Ensure compliance with legal regulations, including Second-Hand Dealers, Pawn Broking, and Personal Finance.
• Develop and implement strategies to optimize stock levels, maximize profitability, and achieve store KPIs.
• Manage daily operations to ensure efficiency, timely task completion, and high standards.
• Conduct training sessions to enhance employee knowledge and increase profitability in the high-luxury department across VIC stores.
• Build strong client relationships, leading to increased customer satisfaction and repeat business.
• Achieved high employee retention by fostering an inclusive and supportive work environment.

• Managed operations across two stores, ensuring seamless performance.
• Developed and implemented performance strategies, trained staff, and exceeded KPI targets.

• Increased store profitability through effective stock management, merchandising, and customer service strategies.

• Led a high-performing team and achieved top sales performance.

• Led the state in jewellery sales, exceeding targets and training staff to enhance performance.

• Ranked number 1 in jewellery sales in Victoria (2016) and nationally (2017).
• Won the People’s Choice Award for Productivity (2017, Victoria).

• Successfully led a wholesale business specializing in the import and export of food and beverages, managing a portfolio of over 3,000 products.

• Successfully led multiple projects from concept to completion, overseeing the design and execution of high-end commercial and residential properties.

• Designed interiors for luxury projects in Lebanon and Qatar.

• Managed the design and layout of four showrooms across Saudi Arabia, ensuring optimal functionality and aesthetic appeal.