ELIAS ONOUFRIADIS

Business Development & Relationship Manager within Sydney. The role is to expand or diversify our clientele by building and maintaining relationships with key personnel by providing guidance, advice and ensuring all of the customer's needs are being met

- Maintain current account management of key clients, being building and facility management personnel for commercial, Strata companies & remedial builders

- Develop new business through networking and strategic sales

- Utilise marketing/sales/networking/events/sponsorships to ensure that Magic Glass remain a key player in the Glazing/Rope Access space

- Leverage current sales experience to explore other glazing/rope access business revenue opportunities outside of current clients

- Work to a set financial revenue target

- Work to a set quoting target (based on conversion rates)

- Track and monitor the revenue growth

- Track and monitor customer satisfaction

- Work with internal structure to remedy any non conformance issues relating to glazing/rope access works for your clients

- Identify barriers to growth/retention and work with the business to resolve

- Assist in reviewing contract information for major Glazing/Rope Access works

- Work alongside Glazing Operations Manager and Quoting/Scheduling teams to ensure that client expectations are met

Responsibilities to Magic Glass:

- Represent the Magic Glass brand and service professionalism to new and current clients

- Ensure we are driving customer satisfaction

- Look to achieve sales growth targets tbc

- Look to achieve customer retention targets tbc

- Leverage marketing/branding opportunities via MG marketing agency

Organisation skills Quotes, contract letters, packages, emails, invoices and function preparations The ability to carry out a number of tasks at the same time Communication and people skills Creative approach to problem-solving High level of attention to detail Work under pressure - Good negotiation and sales skills Floor plan drawings - viso and ungerboeck Running numerous events such as Weddings, Corporate dinners, Christenings, Engagements, Fundraisers and Formals Building relationships with clients to have repeat business Hands on approach during each event

Albert Palais Events was given life when acquired by the Onoufriadis' family in 1993. Located in the heart of Leichhardt.
As an experienced family operated business and being in the industry for over 25 years, I have been able to offer my
personal touch and support in help planning, coordinating and operating events. Our success has been due to a
persistent focus on the quality of food and consistent service to all our clients and guests.
Reviewed and inspected all areas of facility and checked supply levels for quick restocking to maintain
appearance and functionality
Oversaw events hosted for average of 400 people and assisted with crowd control
Co-ordinated multiple events from the start of sale to the end of the event. Keeping in contact for repeat business
Oversaw staff by training, mentoring and being hands on

• Built and maintained sales across each financial year
• Performed daily tasks, including purchasing, sales and marketing to increase service and efficiency, Property Appraisals
• Property Agency Risk management
• Database fundamentals
• Customer Relations
• Communicate with property clients
• Monitor Sales
• Agent/ Client Relations
• Property Reports
• Property Appraisals
• Listing Properties
• Property Management Services
• Answered calls and responded to inquiries from various parties
• Showed units to potential tenants
• Created and updated marketing materials for properties
• Ensured tenants were aware of and followed all policies and rules