Summary
Overview
Work History
Education
Skills
Tasks Performed
References
Languages
Timeline
Generic

Elias Pavlidis

Pakenham,VIC

Summary

I am a talented Manager with expert team leadership, planning and organisational skills built during my successful career. I have enabled employees to independently handle daily functions and meet customer needs. I am a diligent trainer and mentor with exceptional management abilities and a results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. I am a dedicated Sales professional with a history of meeting company goals utilising consistent and organised practices. I am skilled in working under pressure and adapting to new situations and challenges to best enhance the organisational brand. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.

Overview

22
22
years of professional experience

Work History

Moving Manager

BeMoved
11.2023 - 02.2024
  • Passionate about learning and committed to continual improvement.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Developed and maintained courteous and effective working relationships.
  • Proven ability to develop and implement creative solutions to complex problems.

Account Manager and Office Manager

Yarra Valley Removals
08.2022 - 05.2023
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Growth Consulatant

LaTrobe Health Services
12.2020 - 07.2022
  • Contributed to team objectives in fast-paced environment.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Recognised as a top performer within the sales team due to consistent achievements in meeting or exceeding targets month over month.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Informed customers of promotions to increase sales productivity and volume.
  • Participated in ongoing product training sessions, ensuring a comprehensive understanding of offerings to better assist customers.

Customer Sales Representative

Health Insurance Comparisons
02.2019 - 12.2020
  • Contributed to team objectives in fast-paced environment.
  • Streamlined internal processes for better efficiency in handling customer inquiries and order processing.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Contacted potential customers to capitalise on sales opportunities.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Built strong relationships with clients through attentive service, leading to repeat business and referrals.

Customer Sales Representative

ISelect
01.2016 - 02.2019
  • Contributed to team objectives in fast-paced environment.
  • Streamlined internal processes for better efficiency in handling customer inquiries and order processing.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Recognised as a top performer within the sales team due to consistent achievements in meeting or exceeding targets month over month.

Customer Service Sales Agent Team Leader

Bupa Australia
02.2002 - 10.2015
  • Ensured adherence to company policies and procedures among all team members for consistent service delivery across the board.
  • Organised and balanced multiple priorities within fast-paced environment.
  • Developed strong relationships with clients by maintaining open communication channels and ensuring prompt followups.
  • Developed and implemented incentive programs to increase sales and customer loyalty.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Promoted new products and services to existing customers, driving revenue growth and satisfaction.
  • Recognised and celebrated individual accomplishments within the team to boost morale and maintain a positive work environment.
  • Fostered top-quality service delivery by answering questions and solving problems related to product information, pricing and order fulfilment.
  • Scheduled and monitored sales team members' workloads to meet customer needs.
  • Enhanced team performance by providing ongoing training, coaching, and feedback to sales agents.
  • Reduced employee turnover by fostering a positive work culture, recognising achievements, and providing growth opportunities.
  • Facilitated open communication between team members by conducting weekly meetings that encouraged brainstorming and idea-sharing sessions aimed at improving our approach toward achieving objectives.
  • Trained and coached sales team members on best practices for customer service and sales techniques.
  • Determined customer needs and interests to recommend Health Insurance to customers.
  • Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
  • Assisted sales team members in developing customer relationships, and building customer loyalty.

Education

ASSOCIATED DIPLOMA OF COMPUTER PROGRAMMING - Customer Programming

Box Hill Institute of TAFE
Melbourne, VIC
12.1988

Skills

  • Sales
  • Quotes Invoicing for B2C and B2B
  • Office management and Administration skills
  • Team Leader
  • Project Manager
  • Onboarding and Training
  • Emotional and logical sales skills
  • Maintaining employee engagement and morale
  • Extensive knowledge of the health insurance industry
  • Excellent communication skills
  • Proven ability to achieve and exceed targets
  • Strong interpersonal skills
  • Critical and creative thinking processes
  • Coaching
  • Learning and Development
  • Needs Assessment
  • Goal Setting
  • Work Planning and Prioritisation
  • Professional and Courteous
  • Sales Techniques
  • Business Development
  • Computer Skills
  • Performance reviewing
  • Documentation And Reporting
  • Project Management
  • Performance Management
  • Product Management
  • Performance Tracking and Evaluation
  • Interpersonal Relations
  • Problem Resolution
  • Process Improvement
  • Team Development
  • Staff Training
  • Hiring and Training
  • Employee Coaching and Mentoring
  • Staff Management
  • Staff Development
  • Team Leadership

Tasks Performed

  • Inbound and Outbound Sales
  • Team Leader
  • Project Manager
  • Onboarding and Training
  • Office and Account Management
  • B2C and B2B Sales
  • Invoice, Bookkeeping and Payroll
  • Demonstrated support for staff during system implementation changes
  • Complex policy processing
  • Customer Retention
  • Coaching and Development
  • Actively working in internal project teams
  • Collated and analysed data to support the team’s daily objectives
  • Produced daily reports and identified trends
  • Kept the team fully informed of the introduction of new products, policies, promotions, procedures - to ensure best level of customer service
  • Insurance compliance and regulatory adherence
  • Manage escalated calls to ensure that the customer's issues are resolved in a timely manner while still adhering to Company’s values

References

Available upon request

Languages

Greek
Professional Working

Timeline

Moving Manager

BeMoved
11.2023 - 02.2024

Account Manager and Office Manager

Yarra Valley Removals
08.2022 - 05.2023

Growth Consulatant

LaTrobe Health Services
12.2020 - 07.2022

Customer Sales Representative

Health Insurance Comparisons
02.2019 - 12.2020

Customer Sales Representative

ISelect
01.2016 - 02.2019

Customer Service Sales Agent Team Leader

Bupa Australia
02.2002 - 10.2015

ASSOCIATED DIPLOMA OF COMPUTER PROGRAMMING - Customer Programming

Box Hill Institute of TAFE

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Elias Pavlidis